Service Advisor

5 days ago

Ernakulam, India Sree Gokulam Motors & Services Pvt Ltd Full time
  • Greet customers when they arrive at the Service Centre and make them comfortable
    • Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc.
    • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
    • Develops estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
    • Prepare manual job cards by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval and signatures of customer ; entering Job Card into service in DMS
    • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; answering questions and concerns; arranging towing and temporary transportation
    • Ensure the availability of spare parts required
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
    • Adherence to the timeliness for the service/repair schedule and process
    • Prepare tax invoice and gate pass
    • Ensure customers approval for any additional work required/ additional cost involved (Verbal or Written) related to service/repair
    • After completion work, inform to customer regarding payment
    • Follow up with hold job card reason & closing the same
    • Ensure Instant Feedback Form is taken from all customers to improve customer experience
    • Coordinate between the workshop , Workshop Supervisor, Floor In-Charge, Spares, Warranty/AMC Dept., and Service Manager
    • Informing customer about further observations to help in less breakdown or better service
    • Ensure all job cards are accurately and timely updated in DMS as per specified guidelines

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Total work: 3 years (Preferred)

Work Location: In person

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