Guest Service Associate
1 month ago
Company Description
Job Description
Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management
Qualifications
Relevant diploma / degree in Hotel Management. Minimum 1-2 years of experience. Excellent multi-tasking, problem solving, service orientation and interpersonal team skills. Displays high level of flexibility, initiative, sincerity and team work. Knowledge about Opera would be an advantage.
Additional Information
"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.
Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."
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