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Sap Customer Relationship Management Consultant

2 months ago

Delhi, India VertexOne Full time
At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviours proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.About VertexOne: VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit Responsibilities:
- Should have working experience in configuration and customization of SAP ISU-CS and/or SAP CRM/S4HANA – Customer Engagement.
- Should have knowledge is creation of Transaction Launchers, Navigation Bar configuration, View configuration, IC-Web profile maintenance, Organization structure maintenance, Alert Modeler.
- Should have knowledge in FACT sheets and Interaction Center Scripts
- Should have functional knowledge of SAP Master Data, SAP ISU-Business Master Data and Technical Master Data
- Should have good understanding of ISU – CS processes i.E. Moves/Disconnections/WebIC.
- Develops functional specifications and works with technical resources to complete object development and testing
- Develops functional specifications and works with technical resources to complete object development and testingMinimum Qualifications:
- Bachelor/Master’s Degree in Computer Science, Engineering or Bachelor of Science with Masters in Computer Applications
- 5+ years SAP experience
- SAP experience with ECC 6.0, SAP CRM and/or IS-U CCS utilizing SAP NetWeaver ABAP and Java stack technologies
- Expert level ABAP, knows key ISU tables within most/all modules, knows integration of modules
- Should have working experience in configuration and customization of SAP ISU-CS and/or SAP CRM/S4HANA – Customer Engagement.
- Should have knowledge is creation of Transaction Launchers, Navigation Bar configuration, View configuration, IC-Web profile maintenance, Organization structure maintenance, Alert Modeler.
- Should have knowledge in FACT sheets and Interaction Center Scripts
- Should have functional knowledge of SAP Master Data, SAP ISU-Business Master Data and Technical Master Data
- Should have good understanding of ISU – CS processes i.E. Moves/Disconnections/WebIC.
- Develops functional specifications and works with technical resources to complete object development and testing
- Develops functional specifications and works with technical resources to complete object development and testingMinimum Qualifications:
- Bachelor/Master’s Degree in Computer Science, Engineering or Bachelor of Science with Masters in Computer Applications
- 5+ years SAP experience
- SAP experience with ECC 6.0, SAP CRM and/or IS-U CCS utilizing SAP NetWeaver ABAP and Java stack technologies
- Expert level ABAP, knows key ISU tables within most/all modules, knows integration of modulesDesired Skills:
- Working in an SAP Utilities environment
- Fluency in written and spoken English, proficiency with MS Visio, Word and Excel, incident management tools
- Conceptual understanding of relational databases and middleware technology
- Basic understanding of SaaS, cloud computing
- Can work under minimum supervision, good time management and work planningWhat VertexOne has to offer:Group Medical, Personal Accident, Term Life, Terminal Illness and COVID-19 InsuranceFlexible HolidaysEmployee recognition platform with monetary rewards100% Remote work environmentInitial work-from-home stipendLeadership/Coaching training programsFree access to Bizlibrary for unlimited professional developmentEmployee Assistance Program (EAP) with counselling sessions available 24/7Health and wellbeing programsEmployee bonus referral program