
AR/B2B Collection
3 weeks ago
Greetings from Navayuga Consultancy
We're hiring for a Top Indian MNC, Might be interested to apply??
Position: AR/B2B Collection (International Voice)
Job Purpose:
To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client.
Desired Competencies
- International Collections Experience (Both voice & Non-Voice).
- Preferably B-2-B Collections experience.
- Airlines Collections Experience
- Candidate must be Commerce Graduate.
Profile Requirement
- Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat
- Good understanding of OTC Lifecycle, B2B Business
- Meet the required productivity metrics as per defined target for the line of business
- Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP
- Negotiate customer disputes to resolution and documents the root cause as per the SOP
- Resolving customer queries on the first call for customer led experience
- Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties (client/customer)
- Provide customer service and develops relationships with internal/external customers and suppliers
- Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP
- 100% Work from Office.
# If interested, Kindly share CV & below required details
Full Name with Last name:
Mobile Number:
Email ID:
Date of Birth:
PAN Number (Mandatory of Registration):
Total year of Experience:
Current Location:
Preferred Location;
Current CTC:
Expected CTC:
Official Notice period:
Currently serving notice:
Last working Date:
Graduation Year & Degree:
Graduation done in Regular Fulltime OR Distance Part time:
Any Gaps during Career or Educational?:
Duration and Reason for Gap:
Do you all the Employment Documents for all the Companies you have worked?:
TO - Email OR WhatsApp Number for Application Process through our Consultancy.
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