AR/B2B Collection

24 hours ago

Gurugram, India Navayuga Consultancy Full time

Greetings from Navayuga Consultancy

We're hiring for a Top Indian MNC, Might be interested to apply??

Position: AR/B2B Collection (International Voice)

Job Purpose:

To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client.

Desired Competencies

  • International Collections Experience (Both voice & Non-Voice).
  • Preferably B-2-B Collections experience.
  • Airlines Collections Experience
  • Candidate must be Commerce Graduate.

Profile Requirement

  • Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat
  • Good understanding of OTC Lifecycle, B2B Business
  • Meet the required productivity metrics as per defined target for the line of business
  • Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP
  • Negotiate customer disputes to resolution and documents the root cause as per the SOP
  • Resolving customer queries on the first call for customer led experience
  • Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties (client/customer)
  • Provide customer service and develops relationships with internal/external customers and suppliers
  • Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP
  • 100% Work from Office.

# If interested, Kindly share CV & below required details

Full Name with Last name:

Mobile Number:

Email ID:

Date of Birth:

PAN Number (Mandatory of Registration):

Total year of Experience:

Current Location:

Preferred Location;

Current CTC:

Expected CTC:

Official Notice period:

Currently serving notice:

Last working Date:

Graduation Year & Degree:

Graduation done in Regular Fulltime OR Distance Part time:

Any Gaps during Career or Educational?:

Duration and Reason for Gap:

Do you all the Employment Documents for all the Companies you have worked?:

TO - Email OR WhatsApp Number for Application Process through our Consultancy.

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