IT Systems Engineer
2 weeks ago
Tasks & Responsibilities
Infrastructure Management:
Manage and maintain the organization's IT infrastructure, including servers, network devices, storage systems, and virtualization platforms
Ensure the availability, reliability, and performance of infrastructure components through proactive monitoring and maintenance
System Administration:
Administer and support Windows, Linux, or other operating systems, including installation, configuration, and troubleshooting
Manage user accounts, permissions, and access controls to ensure security and compliance with policies
Network Management:
Configure and maintain network devices, including switches, routers, firewalls, and VPNs
Troubleshoot network connectivity issues and optimize network performance
Endpoint Management:
Deploy and manage endpoint devices, such as desktops, laptops, tablets, and mobile devices
Implement and maintain endpoint security solutions, including antivirus, encryption, and endpoint management tools
IT Support and Helpdesk:
Provide technical support and assistance to end-users, resolving IT-related issues and inquiries in a timely manner
Document support activities, solutions, and resolutions in the IT ticketing system
Backup and Disaster Recovery:
Implement and manage backup and disaster recovery solutions to protect critical data and ensure business continuity
Conduct regular backup tests and recovery drills to validate the effectiveness of the recovery process
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
3 years of experience in IT engineering, system administration, or related roles
Proficiency in managing and troubleshooting Windows and Linux operating systems
Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and VPNs
Experience with virtualization technologies such particularly Microsoft Hyper-V and VMware vSphere
Familiarity with cloud computing platforms, such as Azure, Racskpace, AWS and GCP
Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues
Effective communication skills, with the ability to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), CCNA, ITIL, IBM, MCDST, BICSI are a plus
Scripting experience with languages such as; powershell, Bash, Python etc
Experience with IAC (infrastructure as code) methodologies utilizing tools such as Terraform, Ansible, Docker etc
Experience working in a complex environment with a mixture of technology stacks, project and service desk work
Excellent written and verbal communication skills in English
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