L1 Service Desk
3 weeks ago
Description
Position at Zones
JD Template
Job Title:L1 – Service Desk
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What you’ll do as the (L1- Service Desk):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email. Experience in Core IT Support, Addressing Clients Worldwide (24*7). Experience troubleshooting and configuring desktop hardware and associated peripherals. Ability to work in a team environment and communicate effectively through chat systems (. Microsoft teams, Skype) Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting. Experience working in a fast-paced environment. Strong customer service experience. Excellent communication skills is must. Ability to multitask well. Real time Ticket creation and documentation. Ability to perform tasks within SLA’s. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the SOP’s / KB’s related to the issue and the relevant details provided by customers. Walk the customer through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures & KB articles. Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues faster. 24/7 rotational shift.What you will bring to the team:
Experience – 0- 0.6months in IT Support
Education – Bsc (IT, Computer) or / BE, BCA, , MCA, Msc (Computer)
Reporting – Team Lead
Zones offers a comprehensive Benefits package.
While we’re committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you
-
Service Desk Lead
6 days ago
bangalore, India Resillion Full timeJob DescriptionRole: Service Desk Lead-L1/L2 Location: Bangalore (Hybrid Mode) Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment. Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem,...
-
French Service Desk
7 days ago
BANGALORE, India Cognizant Full timeFrench Service Desk : • Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) • Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams.• Update SOP/knowledge base articles document as per...
-
IT Service Desk Lead
2 weeks ago
bangalore, India Resillion Full timeJob DescriptionRole: IT Service Desk Lead Location: Bangalore (Hybrid Mode) Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment. Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem,...
-
IT Service Desk Lead
1 week ago
bangalore, India MPC Moving Picture Company Full timeCompany Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media...
-
Service Desk Management
2 months ago
bangalore, India 2coms Full timeHi,The positions below are open for one of our MNC Clients for Bangalore Location.About The Client- Our Client is a global professional services company withleading capabilities in digital, cloud, and security. Combining unmatchedexperience and specialized skills across more than 40 industries, we offerStrategy and Consulting, Technology and Operations...
-
Service Desk Analyst
2 months ago
bangalore, India ECI Full timeECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...
-
Service Desk Management for Fresher
2 months ago
bangalore, India 2coms Full timeJob Description Hi,The positions below are open for one of our MNC Client for Bangalore Location.Experience - Fresher graduate.Salary - Negotiable.Qualification - BE/BTech/BSc in IT or MSC in IT./ Tech Graduate is required.Role: Application Tech Support Practitioner.Project Role Description :Act as the ongoing interface between the client and the system or...
-
Engineer - Service Desk
2 days ago
bangalore, India Microland Full timeRequired Skills Behavioral | Microland Skills | Customer CentricityTechnology | IT Technical Support Activities | Second Line SupportBehavioral | Aptitude | Tasks Related SkillsFunctional | IT Operations Management | Operational ProceduresBehavioral | Language Proficiency | English Education Qualification : Any Graduate Certification Mandatory / Desirable...
-
Service Desk Technician L1
1 month ago
bangalore, India CGI Full timePosition Description: Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal.Responds to users by providing information to enable fulfilment or resolution.Diagnoses and allocates unresolved tickets as appropriate and follows...
-
Service Desk Analyst
1 month ago
bangalore, India HARMAN International Full timeHARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...
-
Service Desk Analyst
2 weeks ago
bangalore, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
-
Service Desk Analyst
5 days ago
bangalore, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts)Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore.The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents...
-
Service Desk Manager
2 months ago
bangalore, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
-
L1 Engineer
2 months ago
Bangalore, India Arting Digital Full timePosition Title : L1 Engineer CTC : 3 - 3.6 LPA Experience : 1-2 Yrs Location : Bangalore Work mode : On-site Primary skills : Hardware Fixing, Dell authorized certificate. Qualification : Any Engineer Roles And Responsibilities :- L1 Engineers manage and resolve incidents reported by users within specified service level agreements (SLAs). They use ticketing...
-
Service Desk Analyst
5 days ago
bangalore, India Apex Group Ltd Full timeIT Service Desk Agent(24*7 Support Rotational Shifts) Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT...
-
Service Desk
2 months ago
bangalore, India Anva advanced Techserve Pvt Ltd Full timeTesting and analyzing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoid service interruptions by performing system installations, updates, and maintenance procedures....
-
Service Desk Manager
4 weeks ago
Mumbai/Bangalore, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...
-
Service Desk Manager
4 weeks ago
Bangalore, India RapidBraiins Full timeResponsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
-
Service Desk Manager
3 weeks ago
bangalore, India RapidBraiins Full timeResponsibilities: - Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and...
-
bangalore, India Infosys BPM Full timeWALK-IN FOR L1-TECHNICAL SUPPORT ON 10th, 17th & 22nd May 2024 AT BANGALOREGreeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM: Walk-In Drive on 10th, 17th & 22nd May 2024 at BANGALORE.Note: Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview....
