Student Support Lead

6 days ago

Gurugram, India Saras AI Institute Full time

Operations Lead – Student Success


Responsibilities

Assistance to students with inquiries and issues using email, phone and chat.

Prepare Reports on Student’s progress in each module in a semester and maintain Profile of Students

Manage a team of operation executives to help them deliver their best to support students

Ensure that student records are up-to-date and compliant with Saras AI policies and regulations.

Ensure Seamless Student experience by designing and implementing new processes.

Ensure the best Student satisfaction score in the online university model

Coordinating with academic departments and faculty to ensure alignment between enrolment and academic requirements

Ensuring compliance with legal and regulatory standards governing student enrolment and records management.

Creation of SLAs and Adherence to SLAs on Student Operations Support Process

Continuously identifying opportunities to streamline administrative processes and improve the overall efficiency of operations.


Alumni Support

Maintaining accurate and up-to-date records of alumni contact information, employment status, and other relevant Alumni within students’ community platform

Managing alumni events, guest lectures, reunions, webinars, and networking opportunities to foster connections between alumni and current students for experience-based learning

Gathering feedback from alumni through surveys and other methods to assess satisfaction, identify areas for improvement,

Analysing alumni engagement metrics, and other initiatives to assess the effectiveness of alumni programs and continuous improvement


Internship and Placement Support

Integration with platform like untapped etc and sharing capstone project details with student to facilitate application for those opportunities

Ensure the Organization share their internship requirements, Student shortlisting procedure, assignment duration, job description, Stipends/compensations

Providing guidance and support to students in identifying internship and job opportunities

Matching students with appropriate internship opportunities based on their interests, skills, and career goals, and facilitating the placement process

Monitoring the progress of interns during their placements, collecting feedback from both students and employers, and evaluating the effectiveness of internship programs

High Internship placement and Job Placement Rate for Students of SARAS AI


Ideal Candidate

4+ years of student support or customer experience background

Strong understanding of various technical platforms used in online education, including CRM systems, communication tools, data analytics software, and helpdesk systems.

Experience working in a fast-paced, dynamic environment.

Experience in collaborating with cross-functional teams. Ability to lead initiatives aimed at improving support processes and driving student success.

Passion for education and a commitment to student success.

Skilled in MS office tools

Strong analytical skills and data-driven decision-making ability.

Excellent communication, interpersonal

Awareness of Student lifecycle in an institute and ability to help students at each level of their journey

Strong organizational skills for managing multiple tasks, priorities, and deadlines effectively.

Fluency in the latest technology trends and solutions related to handling operations.

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