Business Intelligence Analyst
4 weeks ago
Job Description :
Responsible for overseeing, developing, and implementing data and analytics strategies for Customer Experience department. This role will also work closely with IT department, Web / UX services and Customer Services teams.
Primary Duties and Responsibilities :
Data Analysis/Visualization/Dashboard Development for Sales, Marketing & Customer Service Data :
- Manage the business analytics platforms, including user management, documentation, and performance, and supervise installations and code placement.
- See beyond the numbers and understand how the users interact with the data (Sales, Marketing and Customer Service) to leverage visualization tools to analyze data.
- Gather requirements, design, and develop solutions in support of new projects and BI analytics.
- Collaborate with delivery/technical teams and subject matter experts to help with proper tracking mechanism implementations.
- Promote the mindset within the organization of driving decisions and business value through effective data mining and visualizations.
- Working as a strategic partner with departments and business units to support new insights and reveal opportunities.
- Establish data strategy, analytics, process, and procedures within the organization.
- Validate data warehousing data streams for quality and accuracy in collaboration with third-party systems integrators / agencies and IT.
- Focus on data security to assure the right data is seen and used by the right people.
- Build out capabilities in data reporting, analytics, data governance, data analysis, data quality, and metric dashboards within the organization.
- Train and educate staff at all levels of skill and expertise on how to best leverage tools.
- Manage relationships with internal stakeholders to grow the data and analytics discipline.
- Interacts with individuals and teams throughout the organization.
- Have deep and detailed understanding of the role of clients Customer Experience BI systems in the larger technical ecosystem and represent these interests in working with internal stakeholders.
- Identify and address potential impacts from business and technical changes.
- Perform the role of internal representative and advocate for Business Intelligence for the Customer Experience team.
- Partner with our agencies to deliver exceptional results by developing strategies, plans, and targets. Check progress and course correct as needed.
- Provide user support to internal customers in accessing and using data within consumer-facing systems and tools including Excel, Datorama, Power BI and similar systems.
- Create and maintain user-facing documentation and training for Customer Experience BI systems.
- Propose and estimate the financial impact of solution architecture alternatives.
- Build, test, and gain end user signoff on work performed.
- Other duties may be assigned
- Ability to use a computer for 8.5 hours per day
- Must have excellent English speaking and written skills.
- Exposure to multiple, diverse technologies and processing environments
- Good understanding of strategic and new and emerging technology trends, and the practical application of existing technology
- Strong Experience with a data visualization tool (e.g. Datorama, PowerBI)
- Previous experience in the Microsoft data warehouse and ETL tools (Azure Data Factory, Synapse)
- Strong analytical skills, attention to detail, fast problem solving, lean and innovative mindset.
- Experience in Azure Dev ops
- Experience with Agile or Scrum project methodology
- Experience with modern technology stack and toolset such as Python, Spark, Hadoop
- Must have Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
- Minimum of five years of experience in Data and Analytics/Business Intelligence architecture
(ref:hirist.tech)
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