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Billing & Collections Specialist
2 weeks ago
Requirements:
1-2 years’ experience in billing, collections, accounts receivable, or client services roles. Bachelor’s degree in Accounting or equivalent education required. Proficiency in Microsoft Excel, including advanced functions such as pivot tables, VLOOKUPs, XLOOKUPs, and other data analysis techniques. Understanding of billing processes, accounting principles, and financial systems. Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and various levels of staff, including partners. Meticulous with strong analytical skills and the ability to prioritize tasks and manage multiple deadlines effectively. A client-centric approach to solving problems and a commitment to delivering exceptional service. Time management skills to prioritize tasks and projects and strategically move through the day-to-day workflow. Adapt to a changing environment by quickly learning new processes, tools, and technologies to support evolving business needs.
Responsibilities:
Internal and External Client Engagement Collaborate with partners, bill managers, and the Corporate Services Team (CST) to gather necessary billing information and documentation and follow up on outstanding billing/collections matters. Proactively contact clients with outstanding invoices via email to inquire about invoice receipt and address any inquiries or concerns. Collaborate with internal teams to resolve any invoicing discrepancies or issues raised by clients. Build and maintain strong relationships with the billing and collections teams, client service staff, partners, and our clients. Identify opportunities to streamline processes, enhance efficiency, and improve client experience, and collaborate with cross-functional teams to implement solutions. Ad hoc projects as assigned. Reporting Generate regular reports on billing and collections metrics, analyze data to identify trends and areas for improvement, and provide insights to optimize billing processes. Analyze billing and collection data to identify trends and areas for improvement in the invoicing process. Prepare ad-hoc reports as requested by management to support decision-making processes. Time & Billing System ‘STAR’ Management Maintain accurate records of client interactions and invoice communications. Place and remove AR Holds as needed. Update client information such as physical address, phone number, and email address on the client record and billing record. Document material information regarding client circumstances in client notes in on the client account. Provide billing support to the billing team as needed. Ad hoc projects as assigned. Team Overview: BPM is looking for an individual whose primary focus is actively supporting billing and collections processes.
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