Implementation Head

About the company:

At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods, we offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement.

Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry’s only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface. Efficiency and user experience go hand in hand in our design philosophy.

While B2C e-commerce has rapidly advanced, the B2B sector has often lagged behind, relying on disjointed systems. At WizCommerce, we see a vital opportunity to disrupt this space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions.

If you want to disrupt a Trillion$+ space, WizCommerce is the place to be. Read more about us: Forbes , The Morning Star Yourstory or our website

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Why should you join us?

● Huge Market Size: B2B commerce is just in India and the US. Our two main geos are a 5 Trillion$+ space, waiting to be disrupted. Every start-up has a risk of going to 0, but few have a market large enough to become 100B$+ companies.

● Never-ending exciting opportunities: If you are a person who loves to dig

deeper into problems, figure out solutions, take ownership and implement the solution and then chill - this is the right place for you. We are building something that has never been made before

● Customers love us: There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch, that’s the ownership and quality bar we set here.

We’re looking for people with a strong interest in building successful products or systems, comfortable dealing with lots of moving pieces, exquisite attention to detail, and are comfortable learning new technologies and methods.

Job Description:

Role: We are seeking an experienced Implementation Head to lead our Implementation function and ensure world-class onboarding experiences for our enterprise clients, primarily in the US market.

You will own the end-to-end implementation strategy, lead a growing team of implementation managers, and collaborate closely with cross-functional leaders to ensure seamless product adoption. This role requires both strategic vision and hands-on execution in scaling a high-performance team that can handle complex SaaS implementations.

Responsibilities:

• Define and execute the global implementation strategy across enterprise and mid-market clients.
• Lead and mentor a team of implementation managers, ensuring delivery excellence and career growth.
• Oversee the end-to-end implementation lifecycle—from scoping and planning to go-live and post-implementation success.
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to ensure alignment and accountability.
• Act as an executive sponsor for large and strategic accounts, ensuring long-term value realization.
• Establish frameworks for risk management, issue resolution, and continuous process improvement.
• Build and standardize implementation playbooks, KPIs, and success metrics to drive adoption and time-to-value.
• Serve as the voice of the customer to influence product roadmap and new feature development.
• Drive scalability by implementing automation, integration, and best practices in SaaS onboarding.

Requirements:

• Bachelor’s degree in Business, Technology, or related field (MBA preferred).
• 8+ years of experience in Implementation, Enterprise Onboarding, or Client Success, with at least 4 years leading and scaling teams.
• Strong track record of managing international clients (US/Europe experience preferred).
• Deep understanding of SaaS product implementation, including integrations, workflow design, and adoption strategies.
• Proven expertise in project management, stakeholder engagement, and executive-level communication.
• Strong analytical and problem-solving mindset, with ability to define KPIs and measure success.
• Comfortable working in a fast-paced startup environment and during US shift hours.

Preferred Qualifications:

• Experience in B2B SaaS or product-based startups.
• Proficiency in tools such as Jira, HubSpot, Salesforce, or similar CRMs/project management tools.
• Exposure to API-led or system integration implementations.
• Demonstrated ability to scale processes, teams, and systems in a growth-stage environment.

Compensation: Best in the industry

Location: Bengaluru

Website Link: