Product Implementation Manager

3 weeks ago

Bengaluru, India Deltek Full time
Implementation Manager
Position Responsibilities :
Mentoring Implementation consultants to be effective in their work.
Implement and manage a large volume portfolio of key customer accounts
Managing the Implementation cycle end to end.
Responsible for optimal solution design and ensure it meets the client’s business needs
Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solution
Oversee successful implementation/configuration of product suite for each customer account by closely working with business analyst
Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
Participate in project planning activities, including defining detailed project tasks/activities
Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
Responsible for overall project management, stakeholder management and customer management
Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer
Qualifications :
Bachelor’s Degree or equivalent work experience in the software industry
PMP, ITIL certification is a plus
Overall 12+ years of experience with 6+ years of strong consulting, customer delivery and people management skills.
Experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
Excellent business acumen and experience dealing with challenging situations
Experience working and communicating with C level executives and HR/Payroll heads
Experienced in handling multiple complex engagements simultaneously
Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
Expertise in setting and managing customer expectations at enterprise level
Expertise in business processes, knowledge on system development, process improvements
Expertise in gathering business requirements, process flows and use cases
Expertise with modelling and mapping as-is and to-be business processes.
Engaged in integration touch points and understanding of emerging technologies
Excellent verbal and written communication skills

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