ICT Support Officer

3 weeks ago

india EMAPTA Full time
Job Description

Build Your Future Globally: Join Our Client in Shaping the World of Construction

At the forefront of staircase craftsmanship, Stair Lock has mastered the art of creating exceptional staircases, establishing themselves as a prominent figure in the design, supply, and installation of stairs and stair components across Australia. With a heritage rooted in being a third-generation Australian-owned business, our client is synonymous with practical expertise and an enduring commitment to constructing sturdy and finely crafted structures.

The company's commitment to quality extends to sourcing premium materials and manufacturing exclusively from their purpose-built facility in Adelaide. With teams strategically located in Adelaide, Melbourne, Sydney, and Brisbane, our client provides intelligent advice on all aspects of staircase requirements. Join our client’s team and become part of a legacy of craftsmanship, where your skills contribute to the creation of aesthetically pleasing and precisely engineered staircases.

 

Job Description

As an ICT Support Officer , you'll have the opportunity to manage and innovate our ITC infrastructure across various platforms, including Video Conferencing, VOIP Communication, and WAN and Network services, both cloud-based and local. Your role will be crucial in ensuring seamless operations and communication within an international network. Additionally, you'll oversee all system backups, including CNC machines, and spearhead disaster recovery initiatives.

 

Build Your Career from the Ground Up

Employment type: Full-time
Shift: Day Shift, Mon – Fri, Semi Flexi (Morning)
Work setup: Hybrid, Makati/Ortigas

 

Constructing Your Role: Key Responsibilities

  • Provide timely and effective technical assistance, support, and training to end-users.
  • Troubleshoot hardware, software, and network issues, resolving them promptly to minimize downtime.
  • Set up, install, configure, and manage new and existing hardware and users, performing network maintenance in accordance with company procedures and security guidelines.
  • Maintain and manage all company ICT infrastructure and platforms, including Video Conferencing, VOIP Communication, WAN, and Network services, both cloud and local, as well as related service provider plans.
  • Manage all system backups, including CNC machines, and handle related retrieval and disaster recovery.
  • Administer Microsoft O365 Admin Centre, including PowerShell, licensing, and site and library access security, while continuously improving the end-user experience.
  • Stay up to date with ICT developments and assess their potential benefits to the company.
  • Assist GSM with Netsuite back-end maintenance, including the review and maintenance of existing scripts and workflows using JavaScript.
  • Provide GSM support with integration requirements between Netsuite and other platforms in use.

Requirements

The Blueprint for Success: Your Skills and Experience

Skills & Knowledge:

  • Knowledge and experience with PowerShell and JavaScript
  • Proven experience in IT support
  • High-level problem-solving abilities and attention to detail

Previous Work Experience:

  • Minimum of 3 years' experience in a similar role
  • Experience in change management and its implementation across business and IT systems
  • Netsuite experience preferred

Personal Attributes:

  • High-level interpretative skills in IT management with the ability to communicate effectively to users at all levels of IT knowledge and skills
  • Strong interpersonal and communication skills with the ability to demonstrate patience and support in an IT environment
  • Hands-on, motivated, and flexible in nature
  • Lateral thinking

Qualifications & Training:

  • Qualifications in Computer Science or Information Technology

Benefits

The Perks of Building a Future with Us

  • HMO coverage upon regularization
  • Competitive salary package
  • Hybrid work set-up
  • Prime office location
  • Day shift schedule
  • Standard government and Emapta benefits
  • 20 annual leaves to be used on your discretion
  • Direct exposure to international clients
  • Realistic career growth opportunities
  • Upskilling through Emapta Academy
  • Diverse and supportive work environment

 

Laying the Foundation: About Us

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

#EmaptaExperience 


Requirements
The Blueprint for Success: Your Skills and Experience Skills & Knowledge: Knowledge and experience with PowerShell and JavaScript Proven experience in IT support High-level problem-solving abilities and attention to detail Previous Work Experience: Minimum of 3 years' experience in a similar role Experience in change management and its implementation across business and IT systems Netsuite experience preferred Personal Attributes: High-level interpretative skills in IT management with the ability to communicate effectively to users at all levels of IT knowledge and skills Strong interpersonal and communication skills with the ability to demonstrate patience and support in an IT environment Hands-on, motivated, and flexible in nature Lateral thinking Qualifications & Training: Qualifications in Computer Science or Information Technology

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