SSE-End User Devices L2
3 weeks ago
SSE- SSE-End User Devices L2•Personal Computers (PCs): Desktops, laptops, and workstations used for various computing tasks such as web browsing, document editing, and software development.•Mobile Devices: Smartphones, tablets, and wearables like smartwatches, which enable users to access applications, browse the internet, communicate, and perform various tasks on the go.•Thin Clients: Lightweight devices that rely on a network connection to access applications and data stored on a centralized server or cloud infrastructure.•Smart Home Devices: Internet-connected appliances and gadgets like smart speakers, thermostats, cameras, and door locks that enable home automation and remote control.•Providing technical support to end users, troubleshooting hardware and software issues, and resolving technical problems.•Installing, configuring, and maintaining end user devices to ensure optimal performance and security.•Conducting training sessions to educate end users on how to use devices effectively and securely.•Implementing and enforcing policies and procedures related to the use of end user devices to protect sensitive data and ensure compliance with regulations.•Collaborating with other IT teams and vendors to evaluate, recommend, and implement new technologies and solutions to meet the needs of end users.•Monitoring the performance and usage of end user devices, analyzing trends, and identifying opportunities for improvement.•Participating in the planning and execution of projects related to end user computing, such as hardware refreshes, software upgrades, and system migrations.
Skills:
Change ManagementDiagnostics & ResolutionEnglishIncident ManagementProblem Management
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