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Support engineer- EDI

2 months ago

bangalore, India Angel and Genie Full time
Role- Support Engineer- EDI
Location- Bangalore
Experience- 3 to 5 years
Salary- 15 to 18 LPA
Mandatory Skills:
Experience with EDI mapping (EDI to XML, EDI to flat file etc.)
Good understanding of ANSIX12 (Retail Domain preferred) and EDIFACT standards (preferably 6-12 years).
Experience with XML, flat files and spreadsheets.
Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s.
Team player with good writtenand verbal communication skills.
Analytical and problem-solving skills.
Good Troubleshooting skills.
Good experience with deep log analysis or root cause analysis.
Good Understanding with Business process.
Desired Skills:
Exposure to basic API concepts
Exposure to basic database concepts and SQL queries.
Preferred Skills:
Experience in B2B/EDI Support role
Experience in Cleo Products Key Responsibilities:
Manage the CIC environment within Cleo B2B Cloud systems.
Respond to incidents and/or event-driven alertsand troubleshoot customer issues.
Investigate data relatedEDI issues and inform the customers with the root cause.
Bug-fixes for the EDI translation issues identified in production.
Trading partner on-boarding and creation of SFTP/AS2 setups.
Work effectively with other internal departments to ensure the highest level of support for customers.
Timely escalation of critical issues.
Exhibit a sense of ownership of customer systems and work on issues until completely resolved.