QA Engineer L2 –

3 weeks ago

Mumbai, India Haptik Full time

What do we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do every day?

As a QA engineer, you will need to have a strong knowledge of testing practices and an ability to employ traditional practices in the conversational domain. You will be working in a fast-paced agile environment with a talented team of Developers and PMs. You will assess the testing and quality of all new features and releases delivered by our team. You have good communication skills, pay a great deal of attention to detail and are passionate about what you do.

What responsibilities will you have? 

Design, build, and maintain automation test suites (API, UI, integration, regression)

Collaborate with developers and product managers to define test strategies for new features across web, voice, and GenAI-based workflows

Implement automated CI pipelines for test execution and reporting

Identify QA bottlenecks in release cycles and propose solutions to reduce manual overhead

Ensure coverage for critical use cases, including LLM-agent workflows and voice bot interactions

Monitor production issues and contribute to post-release test automation to prevent regressions

What skills, expertise and experience are we looking for?

3–6 years of experience in test automation for scalable SaaS or platform products

Proficiency with test automation frameworks like Selenium, Playwright, or Cypress

Strong knowledge of API testing using tools like Postman, RestAssured, or Karate

Experience with CI/CD tools (GitHub Actions, Jenkins, GitLab CI)

Familiarity with Python, JavaScript/TypeScript, or any scripting language used for test development

Good understanding of backend systems (REST APIs, microservices architecture)

Experience working in Agile/Scrum environments with frequent releases

Exposure to testing LLM-based features, chatbots, or voice assistants is a huge plus

Tell me more about Haptik

On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

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