AI Engineer

7 days ago

Kolkata, India Teamlogic Newtown Technology Services Full time

Position Name - AI Engineer Client Automation & Agent Development

Responsibilities:


• Design and deploy AI agents and workflow automations using low-/no-code platforms (Krista, , UiPath Apps, Zapier, Microsoft Copilot Studio).


• Conduct AI readiness workshops, map business processes, and define automation ROI.


• Integrate with SaaS tools (Microsoft 365, Slack, CRMs, ERPs, PSA/RMMs) using APIs/webhooks.


• Apply LLM techniques (prompt chaining, RAG, tool calling) with secure, scalable design.


• Monitor performance, drive adoption, and iterate based on telemetry and feedback.


• Ensure SOC 2, HIPAA/PCI/GDPR compliance and partner with Cybersecurity teams.


• Maintain documentation, reusable templates, and lead enablement sessions.

Client Discovery & Solutioning


• Run AI readiness workshops, map current processes, and quantify automation ROI.


• Translate business requirements into technical agent designs.

Agent & Automation Development


• Build and connect conversational and task-oriented agents in Krista, Hatz.AI, or comparable tools.


• Integrate with SaaS apps (M365, Slack, PSA/RMM platforms, CRMs, ERPs) via APIs and webhooks.


• Implement datagovernance guardrails, prompt engineering best practices, and observability.

MLOps & Continuous Improvement


• Configure evaluation pipelines, drift monitoring, and automated retraining triggers.


• Analyze usage telemetry and feedback; iterate to maximize adoption and business impact.

Security & Compliance


• Enforce SOC 2 Type II and HIPAA/PCI/DataPrivacy controls across all AI workflows.


• Perform threat modeling and collaborate with our Cybersecurity team on secure architectures.

Thought Leadership & Enablement


• Document reusable patterns, templates, and playbooks.


• Mentor internal engineers and present at client webinars, peer groups, and industry events.

Skills, Knowledge, and Experience:


• 3+ years in AI/ML, RPA, or workflow automation in production settings.


• Hands-on with at least one low-code AI platform (Krista, , UiPath, etc.).


• Proficient in Python or JavaScript for API integration and custom middleware.


• Strong understanding of LLM pipelines, security guardrails, and data governance.


• Excellent English communication skills; consulting and stakeholder engagement.


• 4+ hour overlap with U.S. Eastern Time (for remote India-based roles).

Preferred Skills and Qualifications:


• Experience in MSP, ITSM, or SMB IT environments.


• Familiarity with Krista DSL, Studio, LangChain, or Semantic Kernel.


• Past AI deployments in domains like Sales, HR, Marketing, or Finance.


• Certifications: Microsoft AI-102, UiPath Developer, CompTIA Data+.

Industry:

Information Technology / Managed Services

Employment Type:

Full-Time

Benefit: Industry leading Compensation + Performance Bonus +HR Benefits.

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