Change Management Engineer

JOB TITLE: Change Management Engineer – Managed Services About Us Versa Networks, Inc. is a leading vendor of next-generation Software Defined solutions and architectures, called SASE (Secure Access Service Edge). Versa is providing an end-to-end solution that both simplifies and secures the WAN/branch office network. The goal of the Versa Networks is to provide unprecedented business advantages through a software- based approach that allows for unmatched agility, cost savings and flexibility. We have created a feature- rich, scalable yet simple to use software platform to implement many different enterprise and service provider use cases, including: • Full software-defined branch for enterprise customers. • Secure SD-WAN for enterprises with layered security. • Next-generation managed services for service providers. Job Summary: Work on the Versa infrastructure hosted for the customer business environment. Change Management Engineer must have good experience in handling Network (Routing / Switching) , Security (Firewall / IPS / IDS), ISP Services and Cloud (VMware/KVM, AWS/Azure/GCP) Change Management Engineer’s primary role is to plan, test and implement configuration/software upgrade related changes for the customer infrastructure. Educational Qualification: B.E/B.Tech or higher degree in Computer Science/Information Technology or equivalent. Professional Qualification: Advanced Routing/switching skills /CCNP/CCIE skills or equivalent level of experience. Versa certification will be highly preferred (SD-WAN Associate / SD-WAN Specialist) EXPERIENCE: 4-6 years of hands-on experience. ROLES AND RESPONSIBILITIES: • Experience in planning, testing and implementing changes in a complex network environment. • Troubleshooting complex network infrastructure issues. • Replicate planned change scenarios in the lab environment. • Work with the engineering team to replicate customer issues and test possible fixes. • Work on problems of diverse scope across all solutions from Versa • Incident/ticket/ Change Management lifecycle management • Good understanding of the ITIL Change Management process. • Ability to write bash/python scripts (optional) • Experience in managing, supporting, and deploying network infrastructures. • Good understanding of virtualization, SaaS, IaaS and related technologies. • Understanding of common information architecture frameworks. • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. • Good verbal and written communication skills, and ability to address conflict with others constructively. • Commitment to customer delight is a must. • Quality-focused, result and goal-orientated person. • Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment. ESSENTIAL SKILLS: • ROUTING, OSPF & BGP, MPLS, L3 VPN – expert level • TCP/IP protocol suite, SFW, NGFW • Good understanding of IPSec VPN/SSL-VPN/NAT/GRE. • Experience in handling perimeter security, endpoint security, web and email security is a plus. • Working knowledge of Linux/Unix environment. • The ideal candidate will be an individual contributor who is a self-starter, with excellent interpersonal, communication, problem-solving solving and troubleshooting skills. • Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. COMPETENCY: • Team player, can-do attitude and takes initiative. • Ability to work independently as well as in a team (in a start-up environment). • Good communication skills to work with cross-functional groups. • Strong skills in large-scale software design and development. • Excellent verbal and written communication skills. • Excellent troubleshooting and problem-solving skills.