
IT Asset Management
4 weeks ago
Location - Airoli
This position is a team lead for the IT Asset Management and will overlook and ensure that the data of HAM and SAM are in line with the requirement .
Direct Responsibilities
- Ensure compliance to Process and SLA on all agreed deliverables as per the contractual targets/Goals and Objectives
- Ensure that Number of formal client complaints / escalation are 0 per year
- Ensure 100% compliance to service management processes defined
- Ensure Zero NC identified on deliverable during process and transaction audits
- Ensure Timely response on mail/phone calls towards All queries/task of supervisor/end users.
- Time management (reporting on time, minimum breaks and closing all given task on timely basis)
- Ensure 100% Compliance to - Sharekhan Policy, Procedure and Practices.
- Ensure Zero breach/violation of information security, Harassment and Policy.
- Raise alerts immediately if any gaps is identified.
- Ensure Zero NC identified on deliverable during process and transaction audits.
- Achieve SLAs / KPIs as per the program goals and objectives - All green status
- Ensure proper hand over and updates are provided enabling effective service delivery.
- Ensure 100% Asset database update-All the transaction for a particular asset must be update in master database at any point of time accurately.
- Asset Tracking-Track all the in-use and spare assets across PAN India and ensuring necessary stock is available at any point of time.
- Asset Allocation-Allocate the assets through appropriate request within the defined timeline.
- Update All files/Folders on real time basis(Asst tool, PO tracer, Rental tracker, Resigned-transfer, AIU,Asset movement,Disposal,software etc.
- Experience interpreting license and contractual terms/conditions and analysing purchase records
- Licensing Knowledge on Major vendors (Microsoft, Oracle, IBM, Vmware etc)
- Knowledge and familiarity with discovery tools used across different platforms
- Knowledge of the hardware asset lifecycle and associated processes
Technical & Behavioural Competencies
- Good communication, documentation, and customer service skills
- Scripting knowledge and automation experience are mandatory
- Experience of working with 3rd party service providers Proactive team player
- Able to communicate across with users
- Excellent oral, written and presentation communication skills
- Knowledge of the directive and regulations regarding the disposal of electrical equipment
- Working knowledge of SAM or HAM tool(s)
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