Service Planner

3 weeks ago

Bengaluru, India Konecranes Full time

Role & responsibilities :

  • Reviewing new agreements and verifying customer assets, associated service products, and material requirements.
  • Planning the execution of existing agreements, reviewing job costs such as labor, material, and other expenses to ensure estimated profitability, applying agreed increases, and issuing notifications.
  • Running the Agreement Due for Renewal report weekly and notifying branch management of agreements needing a more in-depth review on scope and price during renewal.
  • Arranging sub-contractor services and equipment.
  • Triggering the need for requisitions/purchases through Branch Admin.
  • Generating service requests and assigning technicians.
  • Reviewing charge lines of completed work before sending for invoicing.
  • Handling planned activities like retrofits and planned repairs.
  • Handling on-call activities.
  • Defining material requirements for both planned and on-call activities.
  • Awareness of ISO 14001 & 45001 Standards

Competencies and skills we expect for this role:

  • Customer-focused with excellent communication skills.
  • Organized and efficient.
  • Ability to work in a dynamic and fast-changing environment.
  • Basic technical knowledge.

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