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Quality Coach

2 months ago

delhi, India UnboundB2B Full time
Job Title: Quality Coach (call auditing, feedback)
Shift Schedule: Full-Time, Onsite @ Office, 5:30 PM - 02:30 AM IST
Office Location: Kharadi, Pune, IN
No. of open positions: 05
Join Our Team at UnboundB2B
We are a group of B2B professionals dedicated to crafting innovative marketing solutions for technology companies and supporting their Go-to-Market strategies. Our clients include multinational software companies and system integrators. Explore more about us at part of our journey to become one of the largest demand generation companies globally. Join us in India and unlock endless growth and global opportunities for yourself
Job description:
Monitor calls and coach the BDRs for performance enhancement and call quality.
Conduct disposition analysis and build insights for coaching
Prepare TNA and provide insights for the Ops department
Conduct Need based trainings to enhance call quality
Ensure calibration of the Process standards and run activities to drive consistency
Audit call notes and Lead handover to deliver better quality
Provide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary.
Prepare reports and manage data relevant to the program performance and Coaching plans.
Key Qualifications:
College Degree in any stream
Experience in coaching and good understanding of the different coaching concepts
Adept at engaging with international clientele
Able to effectively understand and communicate using American dialect.
Experience with any of the following is highly desirable:
Drafting call notes/ call comments for client deliveries.
Candidates who have worked in Cold call centers with experience in telesales
Benefits:
Competitive Salary and Commission Structure: A rewarding compensation package that acknowledges your skills and contributions.
Comprehensive Health Benefits Package: Full range of health benefits to support you and your family.
Dynamic and Collaborative Work Environment: A vibrant and supportive team atmosphere that encourages innovation and teamwork.
About UnboundB2B:
UnboundB2B ( is a fast-growing B2B Lead Generation company based in Delaware, US, and San Francisco Bay Area, CA, Dubai, UAE and Pune, India We specialize in serving top-tier B2B and technology enterprises in North America and offer excellent opportunities for career growth and development.