Reservations Executive

3 weeks ago

Ahmedabad, India GIRI Hotels Full time

Position Title: Reservation Executive

 

Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations.

Key Responsibilities:

  1. Reservation Management:
  • Handle inbound reservations via phone, email, and online channels for multiple properties under the brand’s portfolio.
  • Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed.
  • Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.
  1. Customer Service:
  • Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies.
  • Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events.
  • Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.
  1. Data Entry & System Updates:
  • Maintain accurate and up-to-date reservation records in the central reservation system (CRS).
  • Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated.
  • Monitor availability across properties to avoid overbookings and ensure proper allocation.
  1. Sales & Upselling:
  • Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options.
  • Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities.
  • Achieve daily/weekly/monthly targets for upselling and overall reservations.
  1. Team Collaboration:
  • Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences.
  • Support team members in maintaining high operational standards and guest satisfaction.
  1. Reporting & Administrative Tasks:
  • Assist in preparing reservation reports, tracking occupancy, and identifying trends.
  • Contribute to the forecasting of demand and revenue, helping with inventory management.
  1. Compliance & Brand Standards:
  • Ensure all reservation procedures align with brand standards, policies, and industry best practices.
  • Maintain a high level of knowledge about the brand’s properties, facilities, and offerings to accurately inform guests and help with decision-making.
  1. Training & Development:
  • Stay informed about new tools, systems, and technologies used in central reservations.
  • Participate in training programs to enhance product knowledge, sales techniques, and customer service skills


About Giri Hotels 

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. 

You are right for the team if you are: 

  • Happy – nice to be around and friendly
  • Humble – willing to learn
  • Helpful – team player, always willing to pitch in, looking for ways to be productive

Watch A Brief Video To Learn More About Us 

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 


Pay Range

Max 6 LPA

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