Reservations Executive

3 weeks ago

Ahmedabad, India GIRI Hotels Full time

Position Title: Reservation Executive

 

Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations.

Key Responsibilities:

  1. Reservation Management:
  • Handle inbound reservations via phone, email, and online channels for multiple properties under the brand’s portfolio.
  • Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed.
  • Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.
  1. Customer Service:
  • Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies.
  • Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events.
  • Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.
  1. Data Entry & System Updates:
  • Maintain accurate and up-to-date reservation records in the central reservation system (CRS).
  • Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated.
  • Monitor availability across properties to avoid overbookings and ensure proper allocation.
  1. Sales & Upselling:
  • Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options.
  • Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities.
  • Achieve daily/weekly/monthly targets for upselling and overall reservations.
  1. Team Collaboration:
  • Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences.
  • Support team members in maintaining high operational standards and guest satisfaction.
  1. Reporting & Administrative Tasks:
  • Assist in preparing reservation reports, tracking occupancy, and identifying trends.
  • Contribute to the forecasting of demand and revenue, helping with inventory management.
  1. Compliance & Brand Standards:
  • Ensure all reservation procedures align with brand standards, policies, and industry best practices.
  • Maintain a high level of knowledge about the brand’s properties, facilities, and offerings to accurately inform guests and help with decision-making.
  1. Training & Development:
  • Stay informed about new tools, systems, and technologies used in central reservations.
  • Participate in training programs to enhance product knowledge, sales techniques, and customer service skills


About Giri Hotels 

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another. 

You are right for the team if you are: 

  • Happy – nice to be around and friendly
  • Humble – willing to learn
  • Helpful – team player, always willing to pitch in, looking for ways to be productive

Watch A Brief Video To Learn More About Us 

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 


Pay Range

Max 6 LPA

  • Reservations executive

    3 weeks ago

    Ahmedabad, India GIRI Hotels Full time

    Position Title: Reservation ExecutiveJob Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail,...

  • Reservations Executive

    3 weeks ago

    Ahmedabad, India GIRI Hotels Full time

    Position Title: Reservation ExecutiveJob Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail,...

  • Reservations Executive

    3 weeks ago

    Ahmedabad, India GIRI Hotels Full time

    Position Title: Reservation Executive   Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to...

  • Reservations Executive

    3 weeks ago

    Ahmedabad, India GIRI Hotels Full time

    Position Title: Reservation Executive Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail,...

  • Reservations Executive

    3 weeks ago

    Ahmedabad, India GIRI Hotels Full time

    Position Title: Reservation Executive   Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to...

  • Reservation Executive

    6 months ago

    Ahmedabad, Gujarat, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Reservations Executive : Resort Location: - Ahmedabad Salary: - 18,000 To 25,000 Per Month Education: - Diploma / Any Graduate Experience: - Total Experience : 3 Years in hotel / resort property - Minimum Experience : 1 Year as a reservations executive **Job Brief** - Managing reservations and booking requests from...

  • Reservation Executive

    6 months ago

    Ahmedabad, India Classic Travel Shoppe Pvt Ltd. Full time

    Designation : Reservation Executive **Job Description**: - Knowledge of preparing customized Itinerary - Coordinating with suppliers and hoteliers directly - Should have negotiation skills. - Knowledge of Geographical areas - Good Communication & convincing skills - Should have knowledge about domestic/ inbound/outbound market Responsibilities - Discuss...

  • Reservation Executive

    3 months ago

    Satellite, Ahmedabad, Gujarat, India PCG Hospitality Pvt Ltd Full time

    Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel’s policy is adhered to at all times. - Process all reservations and extranet messages ensuring that all bookings are accurate. - To be fully conversant with rate groups and sales accounts procedures. - To ensure that all reservations standards and procedures are met with...

  • GIRI Hotels | Reservations Executive | ahmedabad

    3 weeks ago

    ahmedabad, India GIRI Hotels Full time

    Position Title: Reservation Executive Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail,...

  • Reservations Executive

    6 months ago

    Ahmedabad, Gujarat, India Marriott International, Inc Full time

    **Job Number** 24102827 **Job Category** Reservations **Location** Four Points by Sheraton Ahmedabad, Opposite Gujarat College, Ahmedabad, Gujarat, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservation Executive

    3 months ago

    Ahmedabad, Gujarat, India Marriott International, Inc Full time

    **Job Number** 24155790 **Job Category** Reservations **Location** Fairfield by Marriott Ahmedabad, 174/175, Laxminiwas Bunglows, Ahmedabad, Gujarat, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservations Executive

    1 week ago

    Ahmedabad, Gujarat, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24208446 **Job Category**Reservations **Location**Courtyard Ahmedabad, Ramdev Nagar Cross Road, Satellite Road, Ahmedabad, Gujarat, India, 380015 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Reservation Executive

    3 months ago

    Ahmedabad, Gujarat, India Marriott International, Inc Full time

    **Job Number** 24162265 **Job Category** Reservations **Location** Renaissance Ahmedabad Hotel, Behind Ganesh Meridian Complex, Ahmedabad, Gujarat, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...

  • Executive-reservations

    6 months ago

    Ahmedabad, Gujarat, India Marriott International, Inc Full time

    **Job Number** 24078202 **Job Category** Reservations **Location** Courtyard Ahmedabad Sindhu Bhavan Road, Sindhu Bhawan Road, Bodakdev, Ahmedabad, Gujarat, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Hotel Reservation Associate Executive

    4 weeks ago

    Ahmedabad, India WorkQuest India Full time

    We are seeking proactive and enthusiastic individuals to join our team as Hotel Reservation Associate Executives. This role involves working closely with hotel management to ensure optimal booking and revenue generation through remote support. Freshers with a knack for sales and excellent communication skills are welcome to apply!Key...

  • Reservation Executive

    6 months ago

    Ahmedabad, Gujarat, India IHCL Full time

    Job Responsibilities i. Act as a “One Point Contact” for the FTO, Agents and constantly interact with them in order to solicit business. ii. Monitor daily performance and manage revenue through revenue and yield management techniques. iii. To maintain relationship with the competition hotels in terms of new accounts and rates. iv. Ensure that all the...

  • Reservation Executive

    4 weeks ago

    Ahmedabad, Gujarat, India KK HR services Full time

    Provide information on room availability, rates, services, and promotions. - Assist guests with booking modifications, cancellations, and inquiries. - Ensure accurate input of reservation details into the system. - Coordinate with front office, housekeeping, and sales teams to ensure smooth operations. - Handle customer complaints or issues promptly and...

  • GIRI Hotels | GIRI Hotels | Reservations Executive | ahmedabad | ahmedabad

    3 weeks ago

    ahmedabad, India GIRI Hotels Full time

    Position Title: Reservation Executive Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail,...

  • Reservation Executive

    2 months ago

    Ahmedabad, Gujarat, India AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Booking Executive

    6 months ago

    Ahmedabad, Gujarat, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Booking Executive : Hotel Job location: - Ahmadabad, Maharashtra **Salary**: - 15,000-25,000 per month **Experience**: - Total experience: - 3 years experience in booking executive. Minimum experience: - 1-2 years experience in a similar role within the hospitality industry. Education: - Bachelor's degree in...