Workforce Management Traffic Analyst

1 month ago


visakhapatnam, India Conduent Business Services Full time

Job Description:

Job Description

  • Intraday periodical monitoring of forecasted planning parameters and applying corrective actions if the realization deviates from the forecast. This should be done in such a way that project KPI’s are achieved and/or optimized as much as possible / close as possible to the target.
  • Periodical intraday monitoring of realization versus forecast (handled) calls, AHT/processing time, shrinkage, attainment and coverage and other relevant planning parameters
  • Records events and incidents that influence forecasts and KPI realization for impact analysis and future planning purposes.
  • Accepts and maintains published schedules by adjusting accommodate changes related to available resources or client requirements.
  • Periodical intraday and intraweek taking corrective actions in such a way that quantitative project KPI’s are achieved at day and/or week levels. Or advise these corrective actions to Operational Management.
  • Intraday reforecast of planning parameters
  • Intraday and intraweek rescheduling of agent schedules; intraday adaptation of agent schedules
  • Review schedule for schedule transfer and determine daily and weekly strategy for intraday management
  • Direct/Manage/Supervise operations across several health plan functions, which include but are not limited to plan operations, member/provider services, claims, implementation and grievances/appeals.

Job Requirements

  • Effective operational language proficiency of Business English and any other required languages to perform the job (e.g. the language of the business location)
  • Advanced proficiency of mathematical and analytical skills
  • Advanced proficiency of communication skills
  • Strong collaboration skills
  • Basic computer skills and elementary proficiency and knowledge of MS Office (Word, Excel and Outlook) and Windows/Mac OS X
  • Ability to focus on performance and results, and to act accordingly
  • Knowledge of general contact center processes
  • Problem signaling and solving skills
  • Knowledge of and/or experience with WFM systems, preferably NICE IEX
  • Knowledge of the COPC methodology
  • Knowledge of the Lean Six Sigma methodology
  • Result-oriented collaboration
  • Proactivity
  • Elementary knowledge of the complete WFM process, specific calculations, procedures, tools and terminology
  • Previous RTA experience is a plus. Analytics experience or training in the filed.
  • Effective communication & feedback
Closing:



  • Visakhapatnam, India 2coms Full time

    Our Client:Our Client is the leading provider of employer-focused immigration services in New Zealand. Our immigration team is the largest and most experienced in New Zealand, providing employers with Immigration Strategy and visa advice for their employees.Experience: 2+ years of working experience as a Site Traffic Management Supervisor.NOTE: Only apply...

  • SEO Executive

    1 month ago


    Visakhapatnam, India Alumze Full time

    A SEO Analyst is responsible for improving a website's visibility on search engines by using various techniques and strategies. Their main aim is to increase organic (non-paid) traffic to the website and improve its search engine rankings. Roles & Responsibilities: - Conduct Keyword Research - On-page Optimization - Off-page Optimization - Website...


  • visakhapatnam, India Corporate Resources Full time

    Job Description - Managing the life insurance sales through assigned Bank Branches. - Lead will be provide (Lead work) profile. - Regular Visits to The Assigned Branches. - Interaction with Branch Walk-In Customers for Need Identification. ...

  • SAP Security Analyst

    2 weeks ago


    Visakhapatnam, India Mouri Tech (P) Ltd Full time

    Role Overview :As an experienced SAP Security Analyst, you will be responsible to design, build, deploy and support of SAP Security roles, profiles and authorizations to S/4HANA, GRC and Fiori Apps. You will work with the functional team to build solutions that support business requirements, drive key business decisions, and solve business problems. You will...


  • visakhapatnam, India Medfar Full time

    Job DescriptionPosition Overview: We are seeking a talented and detail-oriented Business Finance System Analyst tojoin our dynamic finance team. The ideal candidate will possess a strong background in both finance and information technology, with the ability to effectively bridge the gap between business requirements and technical solutions. The primary...


  • Visakhapatnam, India Medfar Full time

    Job DescriptionPosition Overview:We are seeking a talented and detail-oriented Business Finance System Analyst tojoin our dynamic finance team. The ideal candidate will possess a strong background in both finance and information technology, with the ability to effectively bridge the gap between business requirements and technical solutions. The primary focus...

  • Digital Marketing

    4 weeks ago


    Visakhapatnam, India Rashmitha Information Systems Full time

    Responsible for bringing traffic to the site, meeting ROI goals and strategizing about campaigns. - marketing, and other core tasks often performed by other members of the marketing department or third-party agency. - Coordinates with web developer and digital operations manager to ensure that marketing strategies such as loyalty programs, discounts, and...

  • Assistant Manager

    1 month ago


    visakhapatnam, India Imerys Full time

    Job Summary Environmental data, the PMO environment will: -Develop and deliver training and support -Help in the campaign preparation deployment (information , training, protocol update) -Communicate with the Energy & Environment Business & Data Analyst to be aware of gaps and to provide support to the BA and ensure reporting effectiveness -Assess, monitor...

  • Assistant Manager

    1 month ago


    Visakhapatnam, India Imerys Full time

    Job Summary Environmental data, the PMO environment will:-Develop and deliver training and support-Help in the campaign preparation deployment (information , training, protocol update)-Communicate with the Energy & Environment Business & Data Analyst to be aware of gaps and to provide support to the BA and ensure reporting effectiveness-Assess, monitor...

  • Content Writer

    4 weeks ago


    Visakhapatnam, India Galaxy Tech Solutions Full time

    We are hiring!! Content Writers to join our editorial team and enrich our social media profiles with new posts. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types. If you’re familiar with producing online content and have an eye for detail, we’d like to meet...

  • Content Writer

    4 weeks ago


    Visakhapatnam, India Galaxy Tech Solutions Full time

    We are hiring!! Content Writers to join our editorial team and enrich our social media profiles with new posts. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types. If you’re familiar with producing online content and have an eye for detail, we’d like to meet...

  • Content Writer

    1 month ago


    Visakhapatnam, India Sitebuilders Marketing Full time

    **In order to improve our websites with fresh blog entries, how-to articles, and marketing copy, we are searching for a Content Writer to join our editorial team.** *** **Conducting in-depth research on themes linked to the industry, coming up with concepts for fresh content forms, and editing and proofreading articles are all duties of the content...


  • Visakhapatnam, India AstroiT Technologies Private Limited Full time

    **Company Name: AstroiT Technologies Private Limited** **Digital Marketing Executives** Location: Visakhapatnam Experience: 02 to 05 years Qualification: Bachelor's degree or equivalent practical experience. Type: Full Time Skills: Digital Marketing, Google Ad words, Content Marketing ,Google Analytics and Certifications in LinkedIn Marketing and...

  • SEO Executive

    5 days ago


    Visakhapatnam, India SteelonCall India Private Limited Full time

    **Roles and Responsibilities** - You should be able to make backlinks on social media sites, Infographic, Blog Submission, Social Profile, Forum, PDF Submission, Podcasting, Classified, Q/A, Web 2.0, PPT Submission - Experience with SEO industry programs, such as Google Analytics, webmaster tool - Knowledge of keyword research and data mining tools -...


  • Visakhapatnam, India NOVOTEL Full time

    Company Description Novotel. A well-loved worldwide network of destination hotels where everyday moments matter. Our aim is to provide a high level of comfort and relaxation for all our leisure, wellness and business guests. The Novotel experience includes suites, studios and apartments for longer stays, resorts for family holidays and signature...


  • Visakhapatnam, India Novotel Visakhapatnam Varun Beach Full time

    Company Description Novotel. A well-loved worldwide network of destination hotels where everyday moments matter. Our aim is to provide a high level of comfort and relaxation for all our leisure, wellness and business guests. The Novotel experience includes suites, studios and apartments for longer stays, resorts for family holidays and signature...


  • Visakhapatnam, India Shiftwave Technologies Full time

    **Responsibilities** Gathering and analyzing marketing data Implementing and testing the performance of various digital campaigns Creating and presenting website performance reports Performing data visualization Identifying digital marketing trends and developments Analyzing customer behavior and key metrics Examining keyword hits, search engine traffic, and...

  • Executive

    15 hours ago


    Visakhapatnam, India Mahatma Gandhi Cancer Hospital & Research Institute Full time

    **Job Title**: Marketing and Communications Executive **Location**: MVP Colony, Visakhapatnam **Job Type**: Full-time **Overview**: **Key Responsibilities**: **Daily Reporting**: Generate comprehensive reports on daily activities including doctor interactions, content creation, and call center operations. **Content Coordination**: Liaise with healthcare...

  • Marketing Assistant

    1 month ago


    Visakhapatnam, India Lawex Networks Pvt Ltd Full time

    understand**Position Overview**: **Responsibilities**: - Conduct keyword research and analysis to optimize website content and improve search engine rankings. - Assist in the development and execution of social media marketing strategies across platforms such as Facebook, Twitter, Instagram, and LinkedIn. - Monitor and analyze website traffic, user...

  • Netsuite-openair

    1 week ago


    Visakhapatnam, India Amzur Technologies Full time

    Netsuit Open Air Consultant JD: - Handle support function within OpenAir - Technology Project creation, Task allocation, Budget allocation & adjustment, User profile activation and Deactivation, WIP adjustments, forecast correction, project closure, Timesheet rejection, Task creation, Update Work Schedules, create new reports, - Project Management other...