▷ Only 24h Left: Customer Support Associate

20 hours ago


Noida, India Gateway Search Full time
We have been retained by a Global client - based on IT industry to hire a Associate Customer Support (E-Care).

We are currently seeking exceptional talent with experience in international (US/UK) voice and chat, having work experience in Tier 1 companies and you will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.

Job Location: - Bangalore and Noida.

- Should be willing to work from office from the day of onboarding and US shift hours. (India Night hours)- Both side cab facility provided till 35km.

Preferred Candidate Profile:

- 3+ years’ experience in a customer-facing or sales environment, experience handling inbound/outbound calls, voice & chat working with US process.- Exemplary oral and written communications / comprehension skills in English.- Background in a customer focused or problem-solving environment- Promotes and sells products and services to customers- Ability to work independently without direct, onsite supervision- Proficient in working with several computer applications and databases, managing through multiple- systems programs and screens simultaneously- Strong customer focus, problem solving skills, and time management skills- Experience in complaint handling and resolution- Ability to meet and exceed monthly performance targets- Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products- Minimum typing speed 35+ WPM

Interview/Selection process: -

- Candidates will undergo Online assessment, with those meeting the requirements going forward.- Graduation is mandatory (No distance / Correspondence / Open University candidates aren’t eligible)

if you are interested, kindly share your CV at

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