Customer Support
2 weeks ago
. Customer Support – Documentation Analyst Job Summary: We are seeking a detail-oriented and analytical Documentation Analyst to develop, document, and optimize support and service management processes in alignment with ITIL best practices. This role is essential in creating clear, consistent, and user-friendly process documentation that enables operational excellence across our customer support functions. Key Responsibilities: Document ITIL-based workflows for Incident, Problem, Change, and Request Management processes. Translate complex technical procedures and support workflows into clear, actionable content for various audiences, including Tier 1 support, technical teams, and business stakeholders. Collaborate with subject matter experts (SMEs), process owners, and service managers to gather requirements, validate process flows, and ensure alignment with service goals. Develop and maintain SOPs, KB articles, process maps, and training documentation using standardized templates and terminology. Ensure process documentation is accessible, version-controlled, and regularly reviewed for accuracy and compliance. Participate in process improvement initiatives and contribute to the continuous refinement of ITSM workflows. Work closely with Service Desk and Support teams to ensure documentation supports operational needs and reduces ticket handling time. Use tools like, Jira, Confluence or other ITSM tools to create flowcharts, diagrams, and supporting content. Required Qualifications: Proven experience (3+ years) writing technical documentation in an IT support, customer service, or ITIL environment. Solid understanding of ITIL v3 or ITIL 4 frameworks and best practices. Strong skills in process mapping, technical writing, and SOP creation. Excellent communication skills with a demonstrated ability to convey complex information clearly and concisely. Experience working with ITSM tools such as Jira Service Management, etc. Proficiency with documentation and collaboration tools (e.g., Confluence, SharePoint, MS Word, Visio, Miro). Preferred Qualifications: ITIL Foundation Certification (v3 or v4). Experience working in a fast-paced, ITIL-aligned support environment. Experience with knowledge base management and self-service portal content. Our Culture & Values At Ingenico, we thrive on innovation, collaboration, and delivering customer value. Our values—Trust, Innovation, and Care—define how we work and grow together. We challenge the status quo, push boundaries, and deliver results as a team. Diversity & Inclusion Ingenico is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment where every employee feels respected and empowered. Ready to Make an Impact? Join us and help shape the future of payments across Asia. Apply now. Learn more about Ingenico: Ingenico Global Website:
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International Voice
3 weeks ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...
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International Voice
4 weeks ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...
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International Voice
2 weeks ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...
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International Voice
3 weeks ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe're Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here's an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria Graduates (Freshers) – Eligible...
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International Voice
2 weeks ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...
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International Voice
3 days ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...
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International Voice
3 weeks ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...
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International Voice
3 days ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeWe’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...
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Customer Relationship Manager
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Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description:Job Title: Customer Relationship Manager (CRM) (females)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: (female) Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for...
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Customer Relationship Management Specialist
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Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title: Customer Relationship Manager (CRM)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: Only --- Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for managing client relationships,...
