Senior Support Agent

4 weeks ago


Delhi, India Taimi: LGBTQ+ Dating App Full time

If writing is your forte and "grammar enthusiast" is your middle name, this is the job for youTaimi is now looking for a new agent from India to join our support team.The position is 100% remote, and accepted applicants are expected to start immediately.We value critical thinking, creative writing, and, most of all, sentences that weren't generated by ChatGPT.✨ Requirements ✨- C2 English level (especially in writing);- Experience in communication and writing;- Familiarity with the LGBTQIA+ community and related topics;- Leadership skills;- Experience in providing feedback and quality-reviewing;- Full-time availability.Responsibilities- Communicate with customers through our in-app chat tool and support email (no telephone calls);- Attend mandatory team meetings, trainings, and 1on1s with your supervisor;- Study communication procedures, guidelines, and policies as they get updated;- Complete written assignments and biweekly tests;- Reflect on feedback received and generate feedback in return;- Participate constructively in discussions about the product and associated protocol.⭐ What we offer ⭐- 100% remote work;- Friendly and horizontal environment;- Competitive salary;- A monthly bonus to cover medical expenses, physical well-being activities, or work-related education;- 17 paid vacation days per year;- 12 paid sick leave days per year.Working schedule- 40 hours per week;- 6 to 8 hours per day;- Between 9:30 AM and 7:30 PM (09:30-19:30) in your time zone;- Days off on Fridays.❗ Please attach the following motivation letter to your application:In 100-200 words, describe your personal experience with the LGBTQIA+ community and explain how these first-hand experiences have shaped your personal beliefs.Warning:Submissions containing text that was partially or completely generated by AI will be automatically rejected.



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