ServiceNow ITSM Architect

3 weeks ago

Chennai, India Virtusa Full time
ServiceNow ITSM Architect - CREQ187420 Description Role :We are seeking an ITSM architect and practice ITSM process evaluation Continual Service Improvement. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.Responsibilities:Experience in successfully using process capability tools to assess process effectivenessAdapt data collection practices to uphold standards for measurement of continuous improvement projectsStrong understanding of Value Stream mapping as a Lean tool to routinely evaluate process efficiency and identify process wasteExperience in translating Industry Best Practices into practical, usable, standard Service management processesManaging aspects of Continuous Improvement portfolio of projects to ensure business case targets are assessed through benefits realization plans that include post implementation measure of actualsLead and/or support in process optimization initiatives which are related to internal processes and implement process improvementsIdentify and drive Continual Service Improvements and innovation opportunities/plans based on assessments/audits/delivery assurance or issues identified for delivery managementPerforming tasks & activities constituting ITSM Process deliverables, structuring them logically planning, risk identification & mitigation, dependency analysisQualifications:Bachelor's degree.ITIL 3 or 4 foundations preferred certificationLean Six Sigma Yellow Belt or above certificationIn-depth knowledge of ITSM processes and best practices.A senior and experienced Infrastructure Service Management Architect with excellent communication skills (written and verbal) who can manage and control multiple streamsStrong problem-solving and analytical skills.Preferred Skills:Experience with ITSM implementation.Familiarity with ServiceNow.Knowledge on Continual Service Improvement and value stream mappingAbility to interact with leadership and stakeholdersPrimary Location Chennai, Tamil Nadu, India Job Type Experienced Primary Skills ServiceNow, ITSM Years of Experience 10 Qualification

Role :We are seeking an ITSM architect and practice ITSM process evaluation Continual Service Improvement. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.Responsibilities:Experience in successfully using process capability tools to assess process effectivenessAdapt data collection practices to uphold standards for measurement of continuous improvement projectsStrong understanding of Value Stream mapping as a Lean tool to routinely evaluate process efficiency and identify process wasteExperience in translating Industry Best Practices into practical, usable, standard Service management processesManaging aspects of Continuous Improvement portfolio of projects to ensure business case targets are assessed through benefits realization plans that include post implementation measure of actualsLead and/or support in process optimization initiatives which are related to internal processes and implement process improvementsIdentify and drive Continual Service Improvements and innovation opportunities/plans based on assessments/audits/delivery assurance or issues identified for delivery managementPerforming tasks & activities constituting ITSM Process deliverables, structuring them logically planning, risk identification & mitigation, dependency analysisQualifications:Bachelor's degree.ITIL 3 or 4 foundations preferred certificationLean Six Sigma Yellow Belt or above certificationIn-depth knowledge of ITSM processes and best practices.A senior and experienced Infrastructure Service Management Architect with excellent communication skills (written and verbal) who can manage and control multiple streamsStrong problem-solving and analytical skills.Preferred Skills:Experience with ITSM implementation.Familiarity with ServiceNow.Knowledge on Continual Service Improvement and value stream mappingAbility to interact with leadership and stakeholdersTravel No

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