Quality Analyst
3 weeks ago
2) Performs call monitoring and provides trend data to site management team.
3) Uses quality monitoring data management system to compile and track performance at team and
individual level.
4) Performs monitors of customer care email responses.
5) Participates in customer and client listening programs to identify customer needs and expectations.
6) Provides actionable data to various internal support groups as needed.
7) Coordinates and facilitates call calibration sessions for call center staff.
8) Provides feedback to call center team leaders and managers.
9) Prepares and analyzes internal and external quality reports for management staff review.
10) Perform other duties as assigned.
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Quality Analyst
3 weeks ago
Delhi, India Maxbyte Technologies Full timeCompany DescriptionMaxbyte Technologies is a leading industrial digitalization, robotization, and decarbonization solutions provider based in Coimbatore. Our mission is to enable smart and sustainable industrial enterprises by offering innovative solutions for productivity, flexibility, efficiency, and growth.Role DescriptionThis is a full-time on-site role...
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Quality Analyst
1 week ago
delhi, India FPL Technologies Full timeAbout FPL Technologies:Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...
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Quality Analyst
4 weeks ago
delhi, India iEnergizer Full timeHiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...
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Quality Analyst Engineer
3 weeks ago
new delhi, India Easy Recruitz Full timeCompany Overview Teknobuilt is aninnovative construction technology company accelerating Digital andAI platforms to help all aspects of program management andexecution for workflow automation collaborative manual tasks andsiloed systems. Our platform has received innovation awards andgrants in Canada the UK and S. Korea and we are at the frontiers ofsolving...
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Lead Quality Analyst
3 days ago
delhi, India NexEver Pvt Ltd (Software Solutions) Full timeNote: Please apply only if can relocate or work from Mohali, Punjab.Company DescriptionNexEver Pvt Ltd (Software Solutions) is a leading provider of high-quality software solutions, including website, apps, and marketing services. Our dedicated and skilled team is committed to exceeding client expectations and delivering exceptional results. We are located...
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Quality Analyst
2 days ago
delhi, India People Staffing Solutions Full timeRole - Quality Analyst( International BPO)Location - BangaloreSalary - 6.5 LPAExperience - 3+ yearsNotice period- Immediate to 45 DaysWork Mode- Work from OfficeShift- RotationalKey Responsibilities include:• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.• Audit calls , emails , chats.• To...
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Quality Assurance Analyst
2 days ago
delhi, India Quickway Infosystems™ Full timeCompany DescriptionQuickway Infosystems is a leading provider of high-quality Software Development & IT Consulting services. We help businesses streamline their operations, improve efficiency, and drive growth. With clients across the globe, we have a proven track record of delivering exceptional results.Our services include mobile app development, web app...
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Quality Analyst
1 week ago
Delhi, India FPL Technologies Full timeAbout FPL Technologies:Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is...
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Quality Analyst
2 weeks ago
new delhi, India GEDU Services Full timeROLE PURPOSE:We are seeking highly accomplished QA who can be the part of the GEDU IT Engineering Team at GEDU Noida. The person should preferably have worked as QA Engineer in any Software Product development organization and has experience in Testing/QA and delivering scalable Web/Mobile/SaaS/Cloud Products in agile methodology.Duties and...
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Quality Assurance Analyst
7 days ago
Delhi, India HTC Global Services Full timeAbout the jobTitle: Quality Assurance Analyst (4 to 6 years' experience)Location: Bangalore, Chennai & HyderabadTesting SkillsFunctional testingAPI TestingExperience in designing end to end test scenariosDatabase querying skillsWeb & Mobile App TestingADA Accessibility testing (Web & Mobile)Usability testingRetail domain experienceRetail and eCommerce...
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KYC Quality Analyst
5 days ago
Delhi, India 2coms Full timeJob DescriptionOpening for Quality Analyst (Retail/Commerical)-KYC forLeading MNC-Chennai/KochiAbout Client:Our client is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.Designation:Experience: 5+ yearsJob Location: Chennai/KochiCTC- 12 LNotice-...
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Senior Quality Analyst
5 days ago
Delhi, India Tekonika Technologies Full timeWe are looking for a Quality Analyst Analytics Team Sr Con Exit level or Lead Consultant. Experience: 10+ years Location: Gurgaon, Bengaluru Koramangala, Bengaluru Mahadevapura, Chennai, Hyderabad, Mumbai and Pune Core Responsibilities: Play an active role in the ensuring the quality of Data Review use case specification to identify the requirements and to...
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Quality Analyst
4 weeks ago
new delhi, India Bada Business Full timeGives constructive feedback to associates and derive action plan. Completing Call Monitoring and Feedbacks as per SLAs and compliance. Conducting Calibration Sessions and initiating Action Plans for reducing Variance. Ability to coach associates and peers on Quality tools pertaining to the project. Is able to understand the impact of individual performance...
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Quality Assurance Analyst
1 week ago
delhi, India FrontM Full timePosition: QA EngineerExperience: 5-6 years in Quality Assurance rolesResponsibilities:Conduct comprehensive testing of software applications, including functional, regression, integration, and performance testing.Develop and execute test plans, test cases, and test scripts to ensure the quality and reliability of various product platforms.Collaborate closely...
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▷ [Only 24h Left] Lead Quality Analyst
3 days ago
Delhi, India NexEver Pvt Ltd (Software Solutions) Full timeNote: Please apply only if can relocate or work from Mohali, Punjab.Company DescriptionNexEver Pvt Ltd (Software Solutions) is a leading provider of high-quality software solutions, including website, apps, and marketing services. Our dedicated and skilled team is committed to exceeding client expectations and delivering exceptional results. We are located...
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Senior Quality Analyst
4 weeks ago
Delhi, India ixigo Full timeCompany DescriptionLaunched in 2007, ixigo is an AI-based travel app based in Gurugram, India. ixigo services Indian travellers and their travel utility, planning and booking problems using technology and artificial intelligence. Offering train, flight and bus utility & bookings, the company applies AI for deal discovery, personalized recommendations,...
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Quality Assurance Analyst 3
1 week ago
Delhi, India Novalink Solutions LLC Full timeJob DescriptionSelected candidates will work on a project team implementing a new, statewide Voter Registration system for use by county election officials and the Secretary of State’s Elections Division.In the As-Is state, every one of Nevada’s seventeen counties owns and operates their own Voter Registration System.These systems also support Election...
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Quality Assurance Analyst
2 weeks ago
Delhi, India Give Full timeJob DescriptionThis is a remote position.Position Overview:We are currently seeking a Quality Assurance (QA) Analyst with 1-2 years of experience to join our dynamic team. The ideal candidate should be skilled in both manual testing and automated testing using Selenium. We value professionals who are keen on tackling complex challenges, are committed to...
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Quality Analyst
13 hours ago
Delhi, India Vsynergize Full timeJob Summary: We are seeking a detail-oriented Quality Executive to join our team. The ideal candidate will be responsible for monitoring and evaluating our call center operations to ensure they meet the company's standards of quality and efficiency. This role involves analyzing call interactions, providing feedback, implementing quality assurance practices,...
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Quality Analyst
1 day ago
delhi, India Vsynergize Full timeJob Summary: We are seeking a detail-oriented Quality Executive to join our team. The ideal candidate will be responsible for monitoring and evaluating our call center operations to ensure they meet the company's standards of quality and efficiency. This role involves analyzing call interactions, providing feedback, implementing quality assurance...