IT Support

Job DescriptionThis is a remote position.

DUTIES AND RESPONSIBILITIES:

Keeps computer systems running smoothly and ensures that users get the maximum benefit from them

Installs and configures computer hardware operating systems and applications

Monitors and maintains computer systems and networks

Talks to the staff through a series of actions to help set up systems or resolve issues

Troubleshoots system and network problems, diagnosing and solving hardware or software faults

Provides support, including procedural documentation and relevant reports

Sets up new users' accounts and profiles and deal with password issues

Tests and evaluates new technology

Requirements

SKILLS AND QUALIFICATIONS:

At least 3 years of working experience in IT.

Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)

Knowledge of Network cabling and cable management

Experience configuring router and firewall appliance

IP Management skills

Basic English communication skills

Knows email reporting ticketing

CRM knowledge (salesforce, Zoho)

Active Directory knowledge (all platform is a plus)

TECHNICAL & PHYSICAL REQUIREMENTS:1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2.

Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8

// Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:

Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup

(Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a

MUST.

RequirementsRequired Skills/Abilities: Expert in Google my business especially in US Familiar with all GMB verification methods Must be able to learn and adapt to various software systems Multi-tasking and time management skills Strong ability to adapt to various working environments and complex organizations. Excellent English skills both written and verbal.

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