Therapy experience manager

6 days ago

Bangalore, India Elfina Health Full time

(Please read the application instructions at the end of the JD - Easy Apply applications will not be considered) Location: Bangalore (HSR Layout) Work Mode: Work-from-office. Full-time Experience required: 1 to 3 years of experience working with clients About Us Elfina Health is a mental health platform dedicated to creating meaningful connections between clients and therapists. We focus on optimizing therapeutic relationships through careful matching based on preferences, expertise, attachment styles, and personality factors. Position Overview We are seeking a passionate psychologist to join our team as a Therapy Experience Manager to play a crucial role in connecting clients with the right mental health professionals. This position serves as the primary liaison between clients and our network of empaneled therapists, ensuring optimal therapeutic matches and positive experiences for all parties involved. ic matches and positive experiences for all parties involved. Qualifications Master's degree in Psychology (required)1-3 years of relevant experience Strong communication and interpersonal skills Tech-savvy and comfortable with learning new tools Analytical mindset with attention to detail Key Responsibilities Client Management Conduct initial intake and introduction calls with new clients Administer and manage assessment tools and scales Collect and analyze client feedback Guide clients through the matching process Therapist Coordination Maintain regular communication with empaneled therapists Facilitate smooth client-therapist partnerships Coordinate with internal and external stakeholders for documentation and process improvements Administrative Duties Maintain detailed records of client-therapist interactions Handle email communications and documentation Support business development initiatives Contribute and engage in marketing and content related activities, including ideating, writing and recording content Ideal Candidate Profile We're looking for someone who: Has a genuine interest in understanding therapist dynamics and therapeutic relationships Demonstrates strong organizational and coordination abilities Is passionate about making mental health care more accessible Shows adaptability in learning new tools and platforms Possesses excellent written and verbal communication skills How to apply Please send the following information to : Your updated resume A cover letter briefly explaining why you are interested in this position, along with a brief note on your experience working with clients (which type of clients, which clinical setting, number of hours/ clients) Your current location (city), potential start date and compensation expectations if any.

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