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Change Implementation Analyst
3 weeks ago
We encourage candidates from all backgrounds to apply. We require applicants to be efficient in SQL.
Career Level - IC0
In this position, you will offer guidance and real-time resolution for a diverse variety of technical and non-technical customer issues. This includes addressing concerns related to product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability. Serving as a key technical contact for both clients and staff, your responsibilities will extend to training and mentor. You will manage open service requests, implementing fixes (such as writing SQL scripts), analyzing hardware or software problems, and detailing cases for critical issue in the tracking system. The work involves a moderate level of difficulty and requires some judgment. Support may be delivered through electronic channels (web, email, or over the phone. There may be occasions when the position works in a call center environment. Additionally, you will be the primary contact for new customers, introducing and educating them about Oracle. This role also presents the opportunity to acquire knowledge in specific product areas within our core technologies and/or applications.
We require candidates to be efficient in SQL.
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