Assistant General Manager Operations
1 week ago
Assistant General Manager Operations (Computer Engineering & Applications)
Reporting to:
Dean Computer Engineering & Applications
Job Profile:
Assistant General Manager Operations holds a senior managerial role that oversees and ensures the smooth and efficient functioning of various operational areas within the university. This role blends management, strategy, and execution, with a focus on optimising resources, improving processes, and supporting the university’s academic and administrative objectives.
Roles and Responsibilities:
Manage the operations team across all functions.Provide training and guidance to operations staff for optimal performance.Promote teamwork and align efforts with goals.Optimise processes for efficiency and satisfaction.Lead university projects, ensuring timely, budget-friendly, and quality delivery. (e.g., campus renovations, facility upgrades, IT system implementations)Guide smooth transitions and ensure staff training during process changes.Leverage technology to track, manage, and report operational performance metrics.Serve as the main contact, addressing challenges and meeting stakeholder needs.Ensure high-quality services for students and faculty, addressing requests and complaints.Track and review KPIs to improve efficiency, budget, service, and performance.Report on operations, highlighting successes, challenges, and improvement opportunities.Perform data analysis to assess efficiency, track KPIs, identify improvements, and provide insights. Good knowledge of Power BI.
Skills & Qualifications:
Educational Requirements:
A master’s degree in operations management, business administration, facilities management, or a related field.Experience:
Extensive experience in operations management, ideally in a higher education or similar complex organisational environment (typically 5–10 years).Leadership & Management Skills:
Strong team leadership and people management capabilities, with a focus on mentoring and performance optimisation.Problem-Solving:
Ability to address operational challenges creatively and effectively, with a strong focus on efficiency and service delivery.Financial Acumen:
Strong budgetary and financial management skills, including experience in cost control and resource allocation.Technical Proficiency:
Familiarity with operational software, good knowledge of data tools, facility management systems, and the use of technology to improve operations.Communication:
Excellent interpersonal, written, and verbal communication skills to interact effectively with a wide range of stakeholders.
Key Performance Indicators (KPIs):
Operational Efficiency: Reduced operational downtime, improved service delivery, and more effective resource utilisation.Cost Savings: Achieving or exceeding budgetary goals and identifying cost-saving initiatives in facilities management and other areas.Facility Maintenance: Timely and effective maintenance of all university infrastructure with minimal disruption to academic and student activities.Staff Performance: High levels of team engagement, staff productivity, and positive feedback from stakeholders.Student & Faculty Satisfaction: High satisfaction levels with operational services such as facility management, campus security, and IT support.
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