Senior Problem Manager
2 weeks ago
What will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.The incumbent is accountable for the governance and lifecycle of all problems, contributing to enhancing the availability of products and services and eliminating recurring incidents to ensure a world-class customer experience. The Problem Manager will collaborate with the Incident Management Team to ensure accurate details are captured in the incident records for transition to the problem records.The Problem Manager role provides insight to the Business on the health of the Infrastructure and Application environments. It is responsible for the effective oversight of root cause analysis-related activities. The role will manage and maintain a consistent level of service and best practices to achieve adherence to KPIs, SLAs, and CSFs.This role will be responsible for regular Management and Executive level reporting, ensuring data accuracy, and can translate technical details to an executive audience.Responsibilities & Deliverables:Your deliverables as a Problem Manager will include, but are not limited to, the following:Produce necessary reports and metrics for Senior Leadership analysisCreation and facilitation of the weekly Major Problem ReviewResponsible for measuring and reporting on KPIs and the Problem Management Process performanceResponsible for the Continual Improvement of the Problem Management ProcessProviding governance and oversight of the end-to-end problem management processReporting on organizational performance relative to KPIs and SLAsDriving problem management adoption across the organizationParticipate in Service Improvement initiatives to drive a better customer experienceOverseeing and accountable for the adherence to the problem management policy and proceduresAudit readiness and complianceDriving improved process integration, especially with Major Incident ManagementPerform trend analysis to mitigate operational risk and unavailabilityTesting and participating in the road map of the ITSM systemAssist with ServiceNow feature and functionalitySupport Incident Management as neededRequired Skills and Experience:5+Yrs of Experience Problem Manager GovernanceITIL CertificationExcellent written and verbal communication in EnglishAnalytical abilities, attention to detail, stability, responsibility as well as customer focusAbility to work independently as well as part of a customer facing teamExcellent Knowledge of reporting methodology, PowerBI and/or advanced excel.Good technical understanding across infrastructure, at a high level to ensure understanding of basic conceptsDegree in Computer Science, Mathematics, Business IT or related, or relevant work experience
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Senior Problem Manager
2 weeks ago
Delhi, India Finastra Full timeWhat will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.The incumbent is accountable for the governance...
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Problem manager
3 days ago
Delhi, India Mphasis Full timeProblem Manager & Major Incident ManagerThe Problem Manager, following ITIL V4 best practices, is responsible for the efficient and effective management of IT problems and incidents to minimize their impact on the organization. This role involves identifying the root causes of issues, implementing preventive measures, and ensuring a continuous improvement...
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Problem Manager
2 days ago
Delhi, India Mphasis Full timeProblem Manager & Major Incident ManagerThe Problem Manager, following ITIL V4 best practices, is responsible for the efficient and effective management of IT problems and incidents to minimize their impact on the organization. This role involves identifying the root causes of issues, implementing preventive measures, and ensuring a continuous improvement...
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Problem Manager
2 days ago
Delhi, India Mphasis Full timeProblem Manager & Major Incident Manager The Problem Manager, following ITIL V4 best practices, is responsible for the efficient and effective management of IT problems and incidents to minimize their impact on the organization. This role involves identifying the root causes of issues, implementing preventive measures, and ensuring a continuous improvement...
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Senior Problem Manager
2 weeks ago
New Delhi, India Finastra Full timeWhat will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.The incumbent is accountable for the governance...
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Senior Problem Manager
2 days ago
New Delhi, India Finastra Full timeWhat will you contribute?Reporting to the Manager of Problem and Incident Management and part of the Service Delivery Team, the Problem Manager will assist in establishing the framework for Problem Management. The Problem Manager will ensure that all Problem Managers operate similarly between Lines of Business.The incumbent is accountable for the governance...
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Problem Manager
2 days ago
New Delhi, India Mphasis Full timeProblem Manager & Major Incident Manager The Problem Manager, following ITIL V4 best practices, is responsible for the efficient and effective management of IT problems and incidents to minimize their impact on the organization. This role involves identifying the root causes of issues, implementing preventive measures, and ensuring a continuous improvement...
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Team Leadership
2 weeks ago
Delhi, India Tax Manager Full timeRole: Team Leader Industry: Financial Services Department: Sales Employment Type: Full-time, Permanent Experience Required: 7+ years (Preferably in Loans/Advances Sales Leadership) Salary - 20K to 40K Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong...
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Key Account Manager
4 days ago
Gurugram, New Delhi, India Antara Senior Care Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob descriptionRole - Key Account Manager - Hospital SalesLocation: Gurgaon, Sector 44Organization: Antara Senior Care (Max Group)About Antara Senior CareAntara Senior Care is a part of the Max Group, a renowned name in healthcare and allied services. At Antara, we are committed to redefining senior care in India through thoughtfully designed residential...
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Team Leadership
2 weeks ago
New Delhi, India Tax Manager Full timeRole: Team Leader Industry: Financial Services Department: Sales Employment Type: Full-time, Permanent Experience Required: 7+ years (Preferably in Loans/Advances Sales Leadership) Salary - 20K to 40K Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong...
