L1 Support Engineer

2 days ago

Guindy National Park, India Prodapt Solutions Full time

Overview:

Job Summary:
We are seeking a skilled and proactive Linux System Administrator to join our Telecom Production Support team. The ideal candidate will be responsible for managing and supporting Linux-based production environments, ensuring high availability, performance, and stability of telecom systems. Basic shell scripting knowledge is required to automate routine tasks and improve operational efficiency.

We are looking for talent who can support for 24/7* shift in office .

Requirement for 1-2 yrs experience with immediate joiner.

Must have - Shell scripting in Linux with good communication skill

Location- Chennai and Hyderabad

Mode - Work from Office ( 5 days )

Responsibilities:

Key Responsibilities:

  • Monitor and maintain Linux servers in a production environment.
  • Perform daily system health checks, log reviews, and take corrective actions.
  • Respond to and resolve production incidents and service requests within SLAs.
  • Collaborate with development, network, and database teams to resolve complex issues.
  • Maintain system configurations and backups.
  • Apply patches, updates, and system upgrades as required.
  • Automate repetitive operational tasks using shell scripting.
  • Participate in root cause analysis and create incident reports.
  • Provide on-call support during off-hours on a rotation basis.
  • Ensure system and data security by implementing best practices.
  • Support telecom-specific applications (provisioning systems, mediation, billing interfaces, etc.).

Requirements:

Required Skills:

  • Solid experience in Linux administration (RHEL)
  • Experience with production support in telecom or similar high-availability environments.
  • Basic to intermediate knowledge of Shell scripting
  • Hands-on experience with system monitoring tools
  • Knowledge of file systems, disk management, and user/group management.
  • Familiarity with ticketing tools (ServiceNow, Jira, etc.).

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