Business Operations Associate

1 month ago


India Atlas Full time

Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions—including support tickets, product events, and session recordings—into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.


Responsibilities

  • Assist founders with day-to-day operational tasks and ad hoc projects.
  • Support daily operational needs and ensure seamless execution of implementation-related tasks.
  • Conduct research on prospective customers to support sales and outreach efforts.
  • Manage and execute customer data migrations to ensure a smooth transition to Atlas.
  • Help customers fully implement Atlas within their support teams, ensuring adoption success.
  • Set clear expectations with customers regarding completion timelines and provide regular progress updates.
  • Track outbound emails to prospective customers to generate leads and drive sales.


Requirements

  • At least 1 year of experience in a sales support, operations, or outbound-focused role.
  • Strong organizational skills with exceptional attention to detail.
  • Demonstrated ability to work independently, take ownership of tasks, and deliver results.
  • Comfortable with handling multiple priorities in a fast-paced, startup environment.



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