BPO/Call Centre/Customer Service Chat Process-Mumb

2 months ago

mumbai, India Appoint Info Full time


Experience: 0 to 1 Years

Gender: Male / Female

Annual CTC: 1,80,000 to 2,00,000

Desired Language Skills

a) English or

b) English + TELUGU or

c) English + TAMIL

Roles & Responsibilities:

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools


Location is Mumbai with the following geographical boundaries for shutter service:

Mira Road- Mira road (Golden nest circle) via Ghodbunder road

Dadar - Till Dadar Station East via Sion

Kalyan - 1 ½ KM radius from Kalyan railway station excluding Diva / Shahad / Bhiwandi

Panvel- 1 ½ KM radius from Panvel railway station excluding Taloja & Sukhapur

Conveyance is provided as per the Boundary Limits

Education and skills required:

HSC/Graduates with minimum 6 months of BPO Chat customer service experience Mandatory

Good customer service skills and phone etiquette skills

An understanding of basic computer tools, smart TV’s, Modem, Routers

Shift timings: 24*7 rotational shifts, 5 days working, Rotational offs (No fixed Saturday/Sunday offs)

Ready to work from office ON ROTATIONAL Shifts

Linguistic Requirement: Tamil or Telugu speaking with excellent English communication skills

Candidates coming to the office on day 1 should be vaccinated with at least 1 dose of any COVID vaccine


Questionnaire

Q1. Please specify the primary language: (a) English, (b) English + TELUGU or (c) English + TAMIL

Q2. Has the candidate been vaccinated with at least 1 dose of any COVID vaccine?

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