BPO/Call Centre/Customer Service Chat Process-Mumb
3 weeks ago
Experience: 0 to 1 Years
Gender: Male / Female
Annual CTC: 1,80,000 to 2,00,000
Desired Language Skills
a) English or
b) English + TELUGU or
c) English + TAMIL
Roles & Responsibilities:
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Location is Mumbai with the following geographical boundaries for shutter service:
Mira Road- Mira road (Golden nest circle) via Ghodbunder road
Dadar- Till Dadar Station East via Sion
Kalyan- 1 ½ KM radius from Kalyan railway station excluding Diva / Shahad / Bhiwandi
Panvel- 1 ½ KM radius from Panvel railway station excluding Taloja & Sukhapur
Conveyance is provided as per the Boundary Limits
Education and skills required:
HSC/Graduates with minimum 6 months of BPO Chat customer service experience Mandatory
Good customer service skills and phone etiquette skills
An understanding of basic computer tools, smart TV’s, Modem, Routers
Shift timings: 24*7 rotational shifts, 5 days working, Rotational offs (No fixed Saturday/Sunday offs)
Ready to work from office ON ROTATIONAL Shifts
Linguistic Requirement: Tamil or Telugu speaking with excellent English communication skills
Candidates coming to the office on day 1 should be vaccinated with at least 1 dose of any COVID vaccine
Questionnaire
Q1. Please specify the primary language: (a) English, (b) English + TELUGU or (c) English + TAMIL
Q2. Has the candidate been vaccinated with at least 1 dose of any COVID vaccine?
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