Product Manager
2 weeks ago
About Pro-Manage
Pro-Manage is a pioneering tech and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients to increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google, Microsoft Bing, Meta WhatsApp, Instagram, Knowlarity and others. It has attracted highly regarded brands as its clients:
Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre
and more.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as their investors:
Norwest Venture Partners
(Palo Alto, US),
Mitsui
(Tokyo), and
GIC
(sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for highly entrepreneurial and creative Product Managers to help innovate, develop and iterate product features for Pro-Manage. In this position, you will:Assume responsibility for the success of an Epic (related set of features) of Pro-Manage by innovating and developing them to launch and, most importantly, ensuring the use of the Epic feature set by clientsBe the Epic evangelist and subject matter expert to the technical/developer communityFurther, assume secondary responsibility for customer acquisition/retention/growth and for broader platform innovation based on continuous discovery of customer needs.Assume responsibility for the use of the platform by customers and will analyze them consistently and constantly to understand customer preferences and pain points to develop responsive product featuresWork closely with Marketing, Customer Success, Business Development and Technology teams to create a delightful and unified customer experience and journey from a prospect to a highly valuable customer.Evaluate competitive product/service offerings and draw the best features to incorporate in our own product offeringProvide internal and customer training on how to use the productDefine success criteria for testing and product acceptance.Facilitate the creation and maintenance of proper product documentation
The position is based in our headquarters in Chennai.
EXPERIENCE, EXPERTISE AND QUALIFICATION
3-5 years of proven experience and expertiseSoftware product management, preferably for SaaS platformsHands-on experience in developing user stories, customer journeys, and detailed product specificationsWorking closely and collaboratively with technology teams to deliver product features with quality on timeUnderstanding of usability and design thinking principles to develop delightful productsInclination and capability to analyze platform or product usage by customers to develop responsive features.Outstanding analytical skillsStrong communication skills, both in spoken and written modesAbility to explain features and benefits thereof to others in the teamHigh level of comfort with technology and systemsSome experience in programming is a definite plus
Personal skillsInquisitive, creative, exploring, adventurousOrientation to see the world as full of possibilities…a “Why not?” impulseResult- and outcome-orientationHigh degree of enthusiasm, dynamism, and drive to succeedCapacity for hard work and perseveranceMaturity to collaborate with peers to achieve overall success
Preferred Academic qualificationsMBA from a Top tier collegeBachelor’s degree in computer science engineering from a reputed college
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