FHCS Digital Advisor

1 week ago

Anand, India Freudenberg Full time

Working at Freudenberg: We will wow your world

Responsibilities:

Key Responsibilities

Provides proactive training to all IT users to improve digital competencies

Supports the ongoing adoption of digital technologies

Ensures highest business productivity through optimal IT systems availability

Provides user-centric incident and problem management to ensure best digital user experience

Safeguards IT security and compliance according to FHCS or Freudenberg standards

Additional Responsibilities

Performs on-site visits to assigned remote locations

Manages device lifecycle of all IT equipment

Coordinates external IT service providers

Executes local and global IT projects

Organisation

Directly Reports to: Regional Director Digital Advisory or Team Lead

Number of direct reports: none

Interactions (internal & external)

Internal:

Global Director and Regional Director Digital Advisory, Team Lead

2nd level IT support staff

All IT end users

External:

Suppliers and Service Partners

Qualifications:

Professional Experience and Education

Degree in Information Systems or equivalent education

At least 3 years of IT support and training experience

Basic project management skills

Specific Knowledge

Fluent English

Good knowledge of Microsoft technology

Good knowledge IT service management processes

Basic presentation and communication skills

Specific Competencies

See CPIM Skill Matrix

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