FHCS Digital Advisor

Working at Freudenberg: We will wow your world Responsibilities: Key Responsibilities Provides proactive training to all IT users to improve digital competencies Supports the ongoing adoption of digital technologies Ensures highest business productivity through optimal IT systems availability Provides user-centric incident and problem management to ensure best digital user experience Safeguards IT security and compliance according to FHCS or Freudenberg standards Additional Responsibilities Performs on-site visits to assigned remote locations Manages device lifecycle of all IT equipment Coordinates external IT service providers Executes local and global IT projects Organisation Directly Reports to: Regional Director Digital Advisory or Team Lead Number of direct reports: none Interactions (internal & external) Internal: Global Director and Regional Director Digital Advisory, Team Lead 2nd level IT support staff All IT end users External: Suppliers and Service Partners Qualifications: Professional Experience and Education Degree in Information Systems or equivalent education At least 3 years of IT support and training experience Basic project management skills Specific Knowledge Fluent English Good knowledge of Microsoft technology Good knowledge IT service management processes Basic presentation and communication skills Specific Competencies See CPIM Skill Matrix