FHCS Digital Advisor

Working at Freudenberg: We will wow your world

Key Responsibilities

• Provides proactive training to all IT users to improve digital competencies

• Supports the ongoing adoption of digital technologies

• Ensures highest business productivity through optimal IT systems availability

• Provides user-centric incident and problem management to ensure best digital user experience

• Safeguards IT security and compliance according to FHCS or Freudenberg standards

Additional Responsibilities

• Performs on-site visits to assigned remote locations

• Manages device lifecycle of all IT equipment

• Coordinates external IT service providers

• Executes local and global IT projects

Organisation

• Directly Reports to: Regional Director Digital Advisory or Team Lead

• Number of direct reports: none

Interactions (internal & external)

Internal:

• Global Director and Regional Director Digital Advisory, Team Lead

• 2nd level IT support staff

• All IT end users

External:

Suppliers and Service Partners

Professional Experience and Education

• Degree in Information Systems or equivalent education

• At least 3 years of IT support and training experience

• Basic project management skills

Specific Knowledge

• Fluent English

• Good knowledge of Microsoft technology

• Good knowledge IT service management processes

• Basic presentation and communication skills

Specific Competencies

• See CPIM Skill Matrix

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.