Customer Support Executive

3 weeks ago


Madurai, India Wedjat Health Solutions Full time
Company Overview

Wedjat Health Solutions is a healthcare company dedicated to delivering necessary healthcare items and durable at your doorstep. Our online healthcare store, Cureka, offers a wide range of meticulously tested and selected healthcare products from leading brands. We believe in providing only effective and value-for-money products to our customers.

Job Overview

We are looking for a Customer Support Executive to join our team at Wedjat Health Solutions. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our valued customers. This is a full-time position based in Madurai, Tamil Nadu, India. We welcome freshers with less than 1 year of experience to apply for this role.

Qualifications and Skills

Excellent communication skills in English and Strong Hindiproblem-solving and decision-making abilitiesEmpathy and the ability to actively listen to customer needsAttention to detail and strong organizational skillsAbility to multitask and work in a fast-paced environmentBasic computer skills and familiarity with CRM softwarePrevious customer service experience is a plus, but freshers are welcome to apply

Roles and Responsibilities

Responding to customer inquiries and resolving issues in a timely and professional mannerProviding product information, recommendations, and guidance to customersAssisting customers with placing orders, tracking shipments, and processing returns or exchangesHandling customer complaints and escalating complex issues to the appropriate departmentsMaintaining accurate and detailed records of customer interactionsCollaborating with other team members to improve processes and enhance customer satisfactionStaying up-to-date with product knowledge and industry trends to better assist customersEnsuring customer privacy and data protection in accordance with company policiesMeeting or exceeding customer service goals and productivity targets



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