Customer Support Associate

3 weeks ago


Madurai, India timesjobs Full time


Location: Madurai

Role and Responsibilities

Address customer questions, provide information, and offer solutions to resolve problems or complaints
Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively
Guide customers on how to use a product effectively
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken
Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues
Provide customers with a positive and personalised experience, promoting customer loyalty and retention

Skill Set Expectations

Excellent communication skills

Schedule

Rotational shift

Experience

Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Freshers with excellent communication skills can apply

Education

Bachelors Degree

No. of Vacancies

2 Positions

Job Features

Job Category: Customer Support
Job Type: Full Time
Job Location: Madurai



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