Customer Support Associate
3 weeks ago
Location: Madurai
Role and Responsibilities
Address customer questions, provide information, and offer solutions to resolve problems or complaints
Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively
Guide customers on how to use a product effectively
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken
Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues
Provide customers with a positive and personalised experience, promoting customer loyalty and retention
Skill Set Expectations
Excellent communication skills
Schedule
Rotational shift
Experience
Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Freshers with excellent communication skills can apply
Education
Bachelors Degree
No. of Vacancies
2 Positions
Job Features
Job Category: Customer Support
Job Type: Full Time
Job Location: Madurai
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