Founder's Office

4 weeks ago

Bengaluru, India Scouto AI Full time

About The Company
Scouto is redefining recruitment with an
autonomous AI recruiter
that can source, outreach, video screen, rank, and schedule candidates — all without human intervention. Our goal is simple:
make hiring instant, effortless, and AI-powered
. We're a fast-growing startup backed by strong traction and a powerful AI core. If you're excited about
operating at the intersection of AI, automation, product, and growth
, we want to hear from you.

About The Role
We're looking for a Founder's Office Associate who will wear multiple hats across:

  • AI-driven operations & automation
  • Customer support & success
  • Sales support, demos, and upsell strategy
  • Product insights & feedback loops

This is a
cross-functional, dynamic role
for someone who thrives in ambiguity, enjoys building things from scratch, and loves playing with AI tools to solve real-world problems.

Responsibilities
Operations & Automation (~40%)

  • Identify repetitive processes across customer support, internal ops, and sales — and automate them using AI tools, APIs, and no-code platforms.
  • Build, manage, or integrate tools that streamline operations (think Zapier, GPT APIs, LangChain).

Customer Success & Support (~20%)

  • Engage with customers to resolve support tickets, guide onboarding, and ensure continued satisfaction.
  • Act as a technical liaison between customers and engineering.

Product Feedback & Growth (~20%)

  • Channel customer feedback into actionable product improvements.
  • Collaborate with product and engineering teams to prototype new features or solutions.

Sales & Upsell (~20%)

  • Assist the founder and sales team in sales calls, demos, and technical discussions.
  • Identify upsell opportunities and help execute expansion strategies.
  • Contribute to improving the sales process with AI and automation.

Prerequisites

  • Native Operator: Familiarity with LLMs, prompt engineering, and no-code AI tools.
  • Sales & Growth Orientation: Comfortable with pitching, customer demos, and understanding revenue growth levers.
  • Technical Comfort: Can work with APIs, automation platforms (Zapier, Make, Retool), and basic scripting is a plus.
  • Customer-First Thinking: Deep empathy for customers and a strong problem-solving mindset.
  • Startup Hustler: You're proactive, self-directed, and thrive in an ambiguous, fast-moving environment.
  • Bonus: Previous experience in SaaS, AI startups, customer success, sales engineering, or product ops.

Nice to Have

  • Prior experience in SaaS, AI startups, customer success, sales engineering or product operations.
  • Familiarity with building and automating internal processes beyond the basics.

Why Join Us

  • Be part of a founding team shaping the future of AI in hiring.
  • Work directly with the founder and core team — massive exposure.
  • Opportunity to grow into a leadership role in success, growth, or operations.
  • Competitive compensation, flexible work setup, and a chance to shape your own role.

Skills: ai tools,ai-driven operations,client management,sales support,automation,customer support,no-code tools,sales operations,customer success management,customer success,demos,apis,crm,technical liaison,upsell strategy,artificial intelligence,product insights,sales process improvement,prompt engineering,customer success planning,generative ai,technical support

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