Health Officer

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

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Visit our website to learn more about what we do at UNICEF.

For every child, Knowledge

How can you make a difference?

Under the guidance of Health Specialist, the Health Officer (Knowledge Management) will provide professional and technical assistance for designing, planning, and implementing Knowledge Management activities in order to support UNICEF’s Health programme goals and objectives in India.

The Health Officer (Knowledge Management) position will play an important role in establishing and maintaining effective knowledge management systems, strategies, and plans within the Health Section. This post will be a key part in engaging with colleagues and partners to build national capacities in knowledge sharing and learning, promoting continuous improvement and innovation within the health program. The Health Officer (Knowledge Management) position is required to facilitate effective knowledge sharing, capacity building, communication, technical guidance, collaboration, reporting, and innovation within the Health Section in New Delhi, contributing to the overall success and impact of UNICEF's Health Programme in India.

Key functions, accountabilities, and related duties/tasks

1. Coordinate, implement and monitor effective knowledge management systems, strategies, and plans.

2. Engage with colleagues across the country, as well as with partners, for the production, sharing, utilization and management of knowledge products, including building national capacities in these areas while creating space for learning and knowledge sharing through various forums.

3. Coordinate and manage the quarterly video newsletters, draft/proofread scripts/ stories, and other communication products that feature stories from the health programme. Promotion of content publishing via internal channels, including ICON, Yammer, external channels, UNICEF websites and other social media.

4. Collaborate and coordinate health with the Communications, Advocay and Partnerships (CAP) team to improve the health programme portfolio and visibility and presence online, within and outside UNICEF, and support upload content on the planned platforms.

5. Coordinate and provide technical guidance to the workaround PHC/Aspirational district/Aspirational Block/CPHC programming in India.

6. Facilitate internal webinars and meetings planned for knowledge exchange on the health programme.

7. Co-create and use of digital health tools to promote capacity building, monitoring, and mentoring.

8. Manage the ECM site /UNICEF/ Health webpage and social media in collaboration with relevant teams.

9. Manage social media by drafting explicit, concise, and engaging content.

10. Support in editing and oversight to ensure sections’ timely submission of internal and external reports.

11. Manage logistics for the Health Network Meeting as part of the section’s overall supply inventory and management process.

12. Design and rollout of internal management and reporting tools to streamline processes that track the programme activities.

13. Coordinate knowledge management and documentation activities across the network for program advocacy.

14. Coordinate the donor reporting (writing and editing) for the health section and liaise with the Resource Mobilization and Partnerships (RMP) and Managing for Results (M4R) sections for timely submission.

15. Collaborate with Managing for Results (M4R) section for internal and external reporting like RAM, CRAVE, etc.

To qualify as an advocate for every child you will have…

Education

Bachelor's/Undergraduate degree in Medical Science, Public Health, Development Studies, Health Communications and Management or relevant field is required. An additional university degree in Information Management, Informatics/Information Systems, or another relevant field will be an asset.

Work Experience

Mandatory Requirements:

• At least two years of relevant professional work experience in programme development, communication and research, evaluation, and knowledge management.

• Deep knowledge and understanding of the health sector, including national-level policies, programs, and best practices.

• Experience in analyzing complex data, identifying trends and drawing sound conclusions.

• Experience in organizing work & projects, creating content, editing, and formatting written and audiovisual documentation.

• Professional technical knowledge/expertise in Knowledge Management theory, setting up knowledge management mechanisms/platforms, planning and monitoring skills, initiating organizational behavior change around sourcing and using knowledge and evidence.

• Demonstrated experience developing Knowledge Management products and newsletters, managing social media, and/or outreach and advocacy campaigns is mandatory.

• Strong written and verbal communication skills are required.

Desirable Requirements:

• Awareness of emerging international good practice in knowledge partnerships.

• Ability to communicate complex technical information to stakeholders through clear and accurate narratives and data visualization.

• A passion for the role of innovation, technology for development, frontier technology, entrepreneurship and/or social entrepreneurship is highly desirable.

Technical Skills Requirements:

• Proficiency in technology platforms for knowledge-sharing specific to UNICEF ( including Office 365 – specifically MS Sharepoint, Excel, PowerBI, Drupal, and Power Automate) is highly preferred.

• Proficiency in using graphic designing tools like CANVA to design social media graphics and presentations.

• Experience using open-source data collection tools and formats ( XLSForm) is a plus.

Language Requirements

Fluency in English and Hindi is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Diversity Considerations:

UNICEF’s active commitment towards an ever more diverse workforce and fostering an inclusive work environment is critical to deliver the best results for children. We encourage all candidates meeting the required qualification and experience to apply. 

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We strongly encourage applications from women, trans* and gender non-conforming people, persons with disabilities.

We provide reasonable accommodation for employees and applicants with disabilities. Please let us know in your application if you identify as a person with a disability and how we can support you.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (1)

(2) Demonstrates self-awareness and ethical awareness (1)

(3) Drive to achieve results for impact (1)

(4) Innovates and embraces change (1)

(5) Manages ambiguity and complexity (1)

(6) Thinks and acts strategically (1)

(7) Works collaboratively with others (1)