Senior Project Manager
3 weeks ago
Voice/Non-Voice: Voice
Qualification: Graduate
Shift: US Business Hours (24/7)
Experience: Minimum 6 years of relevant experience. BPO Experience in Telecom/Network Operations.
Essential Hiring Skills:
- Proficiency in project management practices based on Project Management Institute (PMI) processes and Prince2 methodologies.
- Experience leading and coordinating projects of various scopes, including large transition/transformation projects.
- Ability to manage project lifecycle process groups: Initiating, Planning, Executing, Monitoring and Controlling, Closing.
- Certification in any of the following: ITIL, PMP, BA, PMI, CBAP, UX, 9001, CSA, IAM, CPQ.
Responsibilities:
- Oversee overall program management and coordination of projects.
- Host project kick-off meetings with stakeholders and sponsors.
- Develop a work breakdown structure (WBS) across all phases and sites.
- Implement WBS into overarching Project Plan.
- Develop a Communications Plan and establish a single point of contact for client/customer communication and issue escalation.
- Develop comprehensive Test Plans for transport.
- Establish meeting schedules (weekly, monthly) and facilitate communication.
- Develop service and support models for new environments.
- Perform gap analysis on tools required to operate the new environment.
- Conduct audits of existing network infrastructure.
Location: Pune
Salaries: 15-18 LPA
Notice Period: Maximum 15 days
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