Monitored Platforms Deployment Engineer

3 weeks ago


Bengaluru, India Diversified Full time
Job Description:Exp - 5+ yearsShift: Rotational Shift

The Deployment Engineer will be responsible for supporting proactive monitoring system deployments for audio visual, video conferencing and digital signage devices. The deployment engineer will also perform ongoing platform support and development. The Engineer will be involved with the onboarding of new and existing clients and any future changes for proactive monitoring products and services such as feature updates, software updates, security patches, etc. under our managed service

What you will be doing?Deployment of proactive monitoring tools to monitor audio-visual, video conferencing and/or digital signage devicesEvaluate scope of work and configure monitoring platforms in accordance with the agreed upon scope.Define and execute on delivery and implementation plans in conjunction with the assigned service delivery manager.Test and troubleshoot final platform configurations.Provide internal and external training and end-user support as required during and after the implementation process.Ensure proper change management review and approval for any related changes across services during the implementation requested by the client.Assist with the planning, tracking, documentation, and status updates for the project.Recognize areas for continuous improvement and work with development teams.Be the implementation contact for client engagements including kick-off calls until the solutions are deployed, sign-off, and handed over to the service desk.Provide timely, accurate, professional, and responsive support, to internal teams and clients to resolve issues and take proactive steps to prevent the conflict/problem from reoccurring

Education/Certifications:Certifications related to network-connected audio-visual, video conferencing and digital signage devices such as audio DSPs, switchers and AV over IP video equipment is preferred

Required/Desired Knowledge, Experience and Skills:A thorough understanding of AV system components, integrations, infrastructure, control systems, and related technologiesAbility to troubleshoot device connection issues from monitoring services (i.e. port blockages, credential errors, incorrect IPs / HOSTNAMEs, etc.)Knowledge of IT-related technologies, networking, & IT securityExcellent communication skillsExcellent prioritization and organizational skillsAbility to make decisions and solve problems while under tight deadlines



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