Sea Operations Executive – USA Deliveries

5 days ago

Mumbai, India Multiverse Exim Private Limited Full time

Multiverse Exim has established itself as a leading provider of complete logistics solutions, freight management, and forwarding. Registered with the FMC and holding an MTO Licence, Multiverse Exim serves U.S. and global shipments. The company operates a self-owned fleet of feet trailers and offers services in Logistics Consulting, Freight Forwarding, Customs Brokerage, Inland Transportation, and Warehousing. With a focus on service excellence and a dynamic, experienced team, Multiverse Exim integrates seamlessly into customer supply chains and meets global challenges head-on.

Role Overview

We are looking for a
Sea Operations Executive
to manage
USA-bound deliveries and handling
, ensuring smooth coordination with customers, shipping lines, agents, and hauliers. The ideal candidate should have a strong understanding of
U.S. Customs processes
,
U.S. haulage bookings
, and be comfortable working in
late-night hours
to align with U.S. time zones.

This is a
customer support-focused role
– no sales or cold calling is required.

Key Responsibilities

  • Coordinate sea freight operations for shipments to/from the USA.
  • Handle
    U.S. Customs documentation
    and ensure compliance with regulatory requirements.
  • Manage
    haulage bookings in the U.S.
    (drayage, deliveries, container movements, etc.).
  • Serve as the primary point of contact for customers regarding shipment updates, documentation, and delivery status.
  • Liaise with U.S. agents, shipping lines, and other stakeholders to ensure timely cargo movement.
  • Resolve operational issues and escalate where necessary to ensure customer satisfaction.
  • Prepare and maintain accurate records, reports, and system updates for all shipments.
  • Provide excellent customer service with proactive communication.

Requirements

  • Bachelor's degree (preferably in Logistics, Supply Chain, or related field).
  • Minimum 2–4 years of experience in
    Sea Freight / Ocean Operations
    , preferably handling
    USA shipments
    .
  • Strong knowledge of
    U.S. Customs regulations, ISF filing, and import/export compliance
    .
  • Experience in
    U.S. haulage bookings and delivery coordination
    .
  • Excellent communication skills (spoken and written English is mandatory).
  • Ability to work in
    late-night shifts
    to align with U.S. business hours.
  • Detail-oriented, proactive, and customer-focused approach.
  • Proficiency in MS Office and logistics software (Cargowise, etc. preferred but not mandatory).

What We Offer

  • Competitive salary package - (3-5L CTC)
  • Opportunity to work with a global logistics company handling international operations.
  • Exposure to U.S. logistics and compliance processes.
  • Supportive work environment with growth opportunities.

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