Desktop Support Engineer

2 weeks ago


new delhi, India Maneva Consulting Pvt. Ltd Full time

Greetings from Maneva

Job Description

Job Title Desktop Support Engineer

Location New Delhi

Experience 3 5 years

Working Hours 9 to 6

Working Days Mon Sat

Notice Immediate Joiner

Requirements:

  • Excellent communication & spoken skills in English for voice support to US based end users.
  • 1 2 years experience of desktop/laptop/application troubleshooting support (Phone / Remote)
  • Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN
  • Experience of handling calls / tickets from end user over phone and provide L1 support.
  • Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)
  • Experience of following standard processes for forwarding tickets as required to the next appropriate Team/level of support.
  • Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)
  • Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.
  • Track all the issues and send status updates on the progress.

If you are excited to grab this opportunity please apply directly or share your CV at and



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