Desktop Support Engineer
2 weeks ago
Greetings from Maneva
Job Description
Job Title Desktop Support Engineer
Location New Delhi
Experience 3 5 years
Working Hours 9 to 6
Working Days Mon Sat
Notice Immediate Joiner
Requirements:
- Excellent communication & spoken skills in English for voice support to US based end users.
- 1 2 years experience of desktop/laptop/application troubleshooting support (Phone / Remote)
- Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN
- Experience of handling calls / tickets from end user over phone and provide L1 support.
- Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)
- Experience of following standard processes for forwarding tickets as required to the next appropriate Team/level of support.
- Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)
- Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.
- Track all the issues and send status updates on the progress.
If you are excited to grab this opportunity please apply directly or share your CV at and
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