Support Specialist

2 months ago

bangalore, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

We are seeking aDesktop Support Engineer to provide technical assistance andsupport for all hardware and software related issues. The idealcandidate will be responsible for maintaining and administering theCompanys PCs printers and IT equipment including audio and videoequipment internet data cards RSA hard tokens LCD monitors andiPhones. Additionally the Desktop Support Engineer will beresponsible for maintaining a comprehensive document system relatedto IT infrastructure IT services and IT operations.
Responsibilities:


Coordinate PC repairs software/hardware installationsand delivery of new equipment
Configure installtroubleshoot repair update and maintain all desktops laptops mobiledevices and all other firmapproved technology peripherals
Provide Terminal Services support for remote users toconnect to HQ servers successfully.
Track all help desktickets in the ITSM or similar system
Expeditedocuments related activities by vendors contractors and internalsupport departments like Finance and Procurement
Prepare presentations correspondence and perform otheradministrative duties as needed
Identify differenttypes of documents such as specifications quality and auditdocuments correspondence financial records and IT projectdeliverables
Maintain system and procedures to trackprocessing of documents such as correspondence minutes reportspayment requests invoices and purchase orders
MaintainQuality Management System and Audit related documents specific toIT department
Check all IT department related invoicesfor their correctness and liaise with IT team members Procurementand Finance department for the documentation recordkeeping.
Requirements

Proficient in MS Office applications (Word Excel PowerPointAccess)
Knowledge of PC imaging
Stronginterpersonal and team skills
Effective listening andlearning skills
Good verbal and written communicationskills
Positive and optimistic attitude towardschallenges
Strong workethic


Benefits Health insurancecoverage for employees and their families.
Retirement savings plan with employer matching contributions.
Opportunities for professional development and advancement withinthe organization.
- Proficient in MS Office applications (Word, Excel, PowerPoint,Access) - Knowledge of PC imaging - Strong interpersonal and teamskills - Effective listening and learning skills - Good verbal andwritten communication skills - Positive and optimistic attitudetowards challenges - Strong work ethic

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