Information Technology Support Engineer

4 weeks ago

Mumbai, India Prime Focus Technologies Full time

Tech Junior


Technology (I.T., and Systems) Mumbai, India

Key Purpose of the Job:

Assisting the Technology Department in supporting the production staff.


Needs to Do:

  • OS installation and support : Linux, OSX, Windows.
  • Workstation Support: directly supporting all employees in the facility, carrying-out workstation moves between rooms, floors and sites smoothly and efficiently.
  • Peripherals: Managing and fulfilling requests for peripherals such as monitors, keyboards, tablets and other workstation equipment.
  • Storing, sourcing and delivering equipment to and from employees.
  • Dealing with vendors like Dell, HP, etc for part replacements.
  • Use a ticketing system to log/report technical problems.
  • Image Quality Control: Monitor calibrations, projector calibrations, maintaining viewing environments etc.
  • Misc: Assisting the Technology Department with their day-to-day tasks.
  • Support GWS - Google Work Space(GMail, Google Docs, Google sheet, Google meet), Zoom, Polycom, etc.

Needs to Have:

  • Excellent customer service skills
  • Excellent communication skills. English spoken and written.
  • Computer literacy, knowledge of how to dismantle and set up a basic workstation
  • A professional and friendly phone manner

Nice to Have:

  • Degree in Computers / IT.
  • Experience with creative applications such as Maya, Houdini or Nuke.
  • Experience working with Linux / Windows / OSX.
  • Experience working remotely over VPN, Anyware PCoIP, NoMachine.

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